The Event Manager (EM) at Branson Convention Center (BCC) is responsible for providing professional client service and support in the planning, organization, and management of events within the facility, and monitors the logistics of these events. The EM oversees all tasks from the time the events are turned definite through the conclusion of the event, and serves as the main means of communication between clients and internal departments when necessary. This position supervises third party contractors hired on site for events.
Essential Duties & Responsibilities
- Ensures successful event coordination activities by monitoring the status of all assigned event advances and maintains close contact with clients, vendors, and staff to ensure a high level of service
- Meets with clients, external vendors, and internal teams assigned to events to facilitate logistics and needs
- Guides clients in preparation of events by interpreting and explaining use license agreement provisions as well as facility policies and procedures
- Keeps clients informed as to status of deadlines, including but not limited to diagram submissions, set-up specifications for leased spaces, and other related details
- Prepares event cost estimates and monitors final billing
- Provides clear, concise, and timely communication of detailed requirements to internal departments
- Verify that event spaces have been set accurately to client specifications
- Serves as primary liaison between clients and internal departments as needed
- Monitors events in the facility, maintaining close contact with clients and venue staff to ensure successful events; follows up on all client requests, concerns, and issues during the event to ensure resolution
- Assists in monitoring events on site for proper control and care for life safety and personal protective equipment (PPE) on site
- Maintains event-related information, documents, and files for archival purposes and historical data
- Provides timely response and follow up on all client requests and event-related inquiries to ensure the appropriate department handles them
- Attends staff and client meetings; develops and maintains a harmonious working relationship with all clients, external vendors, third party contractors, internal departments, and other stakeholders of events
- Assists with purchasing when necessary and contributes to the success of department goals
- Maintains a professional image, generates positive public relations, and provides excellent customer service to clients, guests, and staff working in the facility
- Serves as manager on duty as required
- Works extended/irregular hours including nights, weekends, and holidays as needed
- Performs other duties as assigned
Supervisory Responsibilities
- Supervises third-party contractors hired by the venue for events when needed
Qualifications
- Knowledge of event management, planning, and logistics
- Knowledge of or ability to learn event safety, including life safety, fire code, first aid, and best practices
- Knowledge of or ability to learn software including event management programs, event diagramming software, and other event and venue-related computer applications
- Knowledge of or ability to learn industry terminology, event services, venue capabilities, and logistical requirements for the types of events anticipated at the facility
- Ability to handle multiple events, projects, tasks, and other deadlines simultaneously
- Ability to work independently, exercising good judgement, problem-solving, and initiative
- Possession of any licenses, certificates, or training related to event planning, venue management, or other related fields preferred
- Must maintain effective working relationships with clients, external vendors, employees, exhibitors, patrons, and others encountered in the course of employment
- Must follow oral and written instructions, communicate effectively with others in both oral and written form, and provide oral and written instruction to all staff, clients, and contractors
- Must organize and prioritize work to meet deadlines, work effectively under pressure and quick deadlines, produce accurate results, and remain flexible to adjust to changing circumstances as they occur
- Must meet Physical Demands of job
- Must be licensed and insured to operate a motor vehicle in the United States
Education & Experience
- High school or GED certificate graduate required
- Associate’s or bachelor’s degree from an accredited college or university in event management, hospitality, sports management, tourism, arts administration, or related field preferred but not required
- 2+ years related experience and/or training or equivalent work experience
- Customer service experience required
Certificates, Licenses, & Registrations
- Trained Crowd Manager certification or ability to obtain certification
- First Aid, CPR, AED certification or ability to obtain certification
- Event or venue industry designations such as CVP, CMP, CEM, etc. preferred but not required
Computer Skills
- Operate a personal computer using Windows, Mac, Microsoft Office, and other standard office equipment
- Knowledge of event management programs, event diagramming programs, and other venue-related software
- Must have strong computer skills and ability to learn new software and hardware
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must occasionally lift and/or move up to 50 pounds
- This position requires climbing, lifting, carrying, pushing, pulling, and stooping
- May sometimes be required to work from heights and/or outdoors
- Must be able to stand or sit for long periods of time
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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