POSITION: Event Staff Supervisor
DEPARTMENT: Events
REPORTS TO: Senior Events Manager
FLSA STATUS: Part-Time, Hourly
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.
Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE ROLE
Seeking a highly motivated and experienced Event Staff Supervisor to support our Events Department. In coordination with the Event Manager or Senior Events Manager, the Event Staff Supervisor will assist with the oversight of event staff and serve as the primary point of contact for them during events or shows.
The ideal candidate will act as a liaison between clients, vendors, and internal departments, ensuring high operational standards and smooth event execution while upholding ASM Global's policies and procedures.
ESSENTIAL DUTES AND RESPONSIBILITIES
- Supervise and support event staff during events and shows.
- Serve as the primary contact for staff, during events and on dark days
- Communicate effectively with the Manager on Duty (MOD) and Senior Events Manager.
- Maintain and enforce building rules, policies, and procedures with guests and staff
- Anticipate potential issues and implement appropriate solutions..
- Investigate and resolve operational problems and customer/staff complaints.
- Ensure accurate and timely communication of directives to event staff.
- Provide essential equipment and information for staff.
- Monitor staff breaks and event readiness throughout the venue.
- Ensure proper setup and operation of security systems.
- Report irregularities, staffing concerns, safety issues, or damage/loss of property to management.
- Assist with training, work assignments, and conflict resolution among staff.
Supervisory Responsibilities
Oversee and lead select Events staff when working with ticket takers, ushers, and security. Carries out supervisory responsibilities in accordance with ASM’s policies and applicable laws. Responsibilities may include planning, assigning, and directing work, addressing complaints and conflict resolution.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent.
- Minimum of 2 years working in event coordination or event operations;,
- 1 year in a supervisory or leadership role (or equivalent combination of education and
- Must successfully pass a background check.
SKILLS & ABILITIES
- Strong leadership, supervisory, and customer service capabilities
- Capable of working with limited to no supervision and as a staff as needed
- Excellent organizational and time-management skills
- Ability to prioritize and manage multiple tasks simultaneously
- Strong interpersonal and verbal/written communication skills
- Professional appearance, conduct, and work ethic
- Independent and team-oriented mindset
- Skilled in conflict resolution, problem solving, and emergency response
- Ability to work under pressure in a fast-paced environment
- Flexible availability, including nights, weekends, and holidays
- Adaptable to work environment and situations as they occur
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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