Field IT Support Technician

General information

Description & Requirements

MANTECH seeks a motivated, career and customer-oriented Field IT Support Technician to join our team in Springfield, VA. This position will be relocated to Herndon, VA by the end of 2025. In this role, you will provide on-site customer support, troubleshoot and repair printers, VTC systems, and VoIP phones, and manage service requests while ensuring proper equipment and supply maintenance.

Responsibilities include, but are not limited to:

• Troubleshoot, test, and repair printers, VTC systems, and VoIP phones, including on-site support at customer locations.
• Process and resolve service requests, Category II tickets, and backorders in a timely and professional manner.
• Perform biannual wall-to-wall inventory and maintain accurate stock levels of parts, supplies, and tools.
• Communicate supply and tool requirements to the shop lead while adhering to all safety and security procedures.
• Configure and support networked devices by applying knowledge of IPv4, web-based setup tools, technical manuals, and common software applications.
• Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.
• Work required shift from 6:00 AM to 2:30 PM as part of a coverage team operating between 6:00 AM and 6:00 PM.

Minimum Qualifications:

• High School Diploma with 6+ years of experience, or an Associate’s Degree with 4+ years of experience, or a Bachelor’s Degree with 2+ years of experience.
• Direct experience troubleshooting, testing, and repairing printers, VTC systems, and VoIP phones in the customer environment.
• Basic understanding of IPv4, device configuration, and using web browsers for setup and parameter adjustments.
• Ability to read technical manuals and use common software tools (e.g., Microsoft Word, printer configuration).
• Ability to obtain and maintain a forklift license.

Preferred Qualifications:

• Familiarity with basic DOS commands.
• Experience configuring Cisco switches and routers.
• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job

Clearance Requirements:

• Must have a current/active TS/SCI with Polygraph

Physical Requirements:

• Must be able to remain in a stationary position at least 50% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.
• Must be able to move/traverse within and between buildings and offices, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
• Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.
• Capable of operating hand tools, test equipment, and a forklift (license required or obtainable).