At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Job Summary:
As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.
Where is the work:
This position has been designated as Remote and work will be performed in Pompano Beach, FL.
What you will do:
- Provide day-to-day technical support to dealers via phone and/or onsite assistance, as required.
- Communicate service bulletins and alerts to dealers on a timely basis.
- Support sales team with key customer relationship management.
- Provide product performance investigations and reporting of quality and/or First Notice events.
- Establish and conduct a comprehensive technical training program for service & installation technicians.
- Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.
- Provide effective and timely response to consumer inquiries and complaints.
What you will bring:
- Associate technical degree or documented equivalent experience
- Minimum of five years field service experience
- Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
- DUI in the previous 5 years
- Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
- Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
- Ability to craft communications to technicians which convey instructions and/or notices
- Proven skills in planning and conducting training sessions.
- Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
- Strong consumer and customer relations background
- Ability to compose written correspondence to address consumer complaints
- Skilled in use of negotiation principles
- Ability to easily switch between rapidly changing priorities.
- Strong computer skills (Windows 2000 & Microsoft Office 2000)
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
