About us
Company: Niagara Dental Implant & Oral Surgery
Job Title: First Impressions Director
We are a cutting-edge oral and maxillofacial surgery office dedicated to providing next level care to our patients. Our practice places a paramount emphasis on delivering an exceptional patient experience and unparalleled customer service. We pride ourselves on our commitment to excellence and innovation in the field of oral healthcare.
Position Overview:
We are currently seeking an empathetic "people person" who is comfortable being awesome in their role, a good communicator, and an active listener. As the first point of contact for our patients, you will play a crucial role in building a relationship during the initial intake call and ensuring a seamless scheduling process while framing their future appointments in a positive light. The ideal candidate will possess excellent communication skills, a genuine desire to help others, and a passion for delivering outstanding patient care.
Responsibilities:
- Manage incoming calls and inquiries, providing prompt and courteous assistance to patients and referring providers.
- Schedule patient appointments efficiently, taking into account their preferences and the availability of our providers.
- Coordinate with clinical staff to ensure optimal scheduling and efficient use of resources.
- Verify patient insurance coverage and collect necessary information for billing purposes.
- Collect payments over the phone
- Maintain accurate and up-to-date patient records in our electronic health record system.
- Address patient concerns and inquiries with empathy and professionalism, ensuring a positive experience at every interaction.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong organizational abilities and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in computer skills, including experience with scheduling software and electronic health records.
- Previous experience in a healthcare or customer service role is preferred but not required.
- Genuine empathy and a desire to help people.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance and retirement savings plan.
- Opportunities for professional development and advancement within the organization.
- A supportive and collaborative work environment dedicated to employee well-being and satisfaction.
- The opportunity to make a meaningful difference in the lives of our patients through exceptional care and service.
If you are a compassionate and motivated individual with a passion for helping others, we invite you to join our team and contribute to our mission of excellence in oral healthcare. To apply, please submit your resume and a cover letter outlining your qualifications and why you are interested in this position. We look forward to hearing from you!
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
Schedule:
- 8 hour shift
Work Location: In person
