About Us
T and N Services and Solutions is an outpatient clinic that provides a comprehensive range of substance use disorder (SUD) treatment services. Our mission is to foster a community where clients achieve their best health and well-being. We are dedicated to delivering innovative, compassionate care and serving as a model resource for individuals and families in need of support.
We are seeking a Front Desk/Administrative Assistant who is organized, detail-oriented, and passionate about supporting our mission. If you excel at managing administrative tasks, thrive in a team environment, and are committed to helping others, we encourage you to apply!
Job Overview
Administrative:
- Provide comprehensive administrative support to ensure smooth clinic operations.
- Schedule and confirm new and follow-up appointments for program participants.
- Manage referrals within trackers, the electronic record system, ensuring timely communication with the care team.
- Provide receptionist, secretarial, and recordkeeping support, including:
- Answer and route incoming calls and emails, ensuring timely responses.
- Assist in creating and distributing internal and external communications.
- Completing basic phone screenings with new referrals to support smooth intake processes.
- Serve as a point of contact for clients, staff, and external partners, delivering exceptional service.
- Responsible for the cleanliness of the lobby, front desk area, and copy/break room.
- Maintain accurate records, schedule appointments, and manage correspondence.
- Prepare reports, presentations, and correspondence as needed.
- Order and maintain office supplies, ensuring resources are available for staff and clients.
- Collaborate with clinical and administrative staff to ensure operational efficiency.
Client Services Coordination:
- Conduct preliminary intake and ensure proper documentation is collected for new clients and referrals.
- Track and follow up on no-show participants, and assist in filling same-day cancellation slots to maximize provider availability.
- Manage the clinic's calendar, including scheduling intakes, meetings, appointments, and events.
- Maintain client records and ensure documentation is accurate and up-to-date.
- Accurately and timely enter in expected encounter notes weekly
- Adhere to confidentiality and compliance standards in handling sensitive information.
Qualifications
- Education: High School Diploma or GED required; higher education preferred.
- Experience:
- 1.5+ years in administrative roles or related positions.
- Experience in healthcare or behavioral health settings is preferred.
- Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
- Strong organizational, time management, and multitasking skills.
- Excellent written and verbal communication abilities in English.
- Professional demeanor and ability to interact effectively with diverse individuals.
- Other: Familiarity with DC-specific resources or the healthcare field is a plus.
- Physical Demands (typical):
Must be able to sit for a minimum of 7 hours per day, with periods of standing, walking, and navigating stairs. The position requires being able to lift up to 25 pounds.
Working Conditions
- Primary work at DC outpatient clinic, Monday through Friday, 9am to 5:30pm in office.
- Some travel for meetings, trainings, or community outreach.
- Occasional evening/weekend hours to support staff or client needs.
- Compensation will be determined based on your education and experience.
THIS DESCRIPTION COVERS THE SIGNIFICANT ESSENTIAL FUNCTIONS BUT DOES NOT EXCLUDE OTHER RESPONSIBILITIES AND ACCOUNTABILITIES, WHICH WOULD BE IN CONFORMITY WITH THE MAJOR PURPOSE OF THIS JOB.
Why Join Us?
At T and N Services and Solutions, you’ll have the opportunity to make a meaningful impact in a supportive, team-oriented environment. We value diversity, professional growth, and the well-being of our staff and clients.
To Apply:
Submit your resume and cover letter detailing your qualifications and interest in the role. We look forward to welcoming a dedicated Administrative Assistant to our team!
