Summary:
Schedule: Monday-Friday, 9am-5pm
Hourly rate: $19-20/hour
This role's home office is in St. Joseph, but candidates must have reliable transportation & be willing to travel to New Buffalo and Michigan City.
The Front Desk Administrator operates multiline telephone system to answer incoming calls and directs callers, greets customers and visitors and directs to appropriate personnel and supports office staff by performing the following duties.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties:
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
- Answers questions about organization and provides callers with address, directions, and other information as necessary
- Perform basic searches, updates and audits in the Multiple Listing Service (MLS)
- Work on specific projects assigned weekly, monthly and quarterly.
- Create recruiting packets, listing/buyer packets, and update form drawers
- Create and maintain schedules
- Supports Agents by answering questions and providing training relating to technology and communicating office procedure information. Provides information about MLS, rentals and tenant screening, marketing, IT and directing agents to appropriate department when needed
- Receives, sorts, and routes mail, maintains and routes publications while communicating with the messenger service, coordinate inter-office deliveries
- Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
- Performs other clerical duties as needed, maintaining files, photocopying, scanning and collating
- Order office and kitchen supplies
- Performs daily cleaning duties throughout office, including kitchen and bathrooms
- Restocking supplies throughout the office and taking weekly inventory
- Other duties and projects as assigned
Qualifications:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Database software.
