Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a hospitality environment and enjoy helping others, we would love to hear from you.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Handle guest inquiries and requests promptly and professionally, ensuring high levels of guest satisfaction.
- Operate phone systems efficiently to manage incoming calls and relay messages as needed.
- Conduct night audits as required, balancing accounts and preparing reports for management.
- Maintain knowledge of amenities, local attractions, and services to provide accurate information to guests.
- Assist with billing inquiries and ensure all charges are accurately processed during check-out.
- Collaborate with housekeeping and maintenance teams to address guest needs effectively.
- Uphold hotel policies regarding guest relations while maintaining confidentiality.
Experience
- Previous experience in a front desk role within a hotel setting is preferred.
- Strong phone etiquette skills with the ability to communicate clearly and professionally.
- Bilingual candidates are highly desirable to cater to our diverse clientele.
- Familiarity with hospitality management principles is an asset.
- Experience with phone systems and guest services software is beneficial but not mandatory.
- A commitment to providing outstanding guest relations while maintaining a positive attitude in all interactions.
Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Rotating weekends
- Weekends as needed
Work Location: In person
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