Job Summary: We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests and must provide excellent customer service in a hotel setting. Duties: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and direct inquiries to the appropriate departments - Handle guest requests and resolve any issues promptly - Process payments and maintain guest accounts - Assist with night audit procedures as needed - Maintain a clean and organized front desk area Qualifications: - Previous experience in a front desk or hotel setting is preferred - Proficiency in phone systems and basic computer skills - Strong communication skills with fluency in English; bilingual abilities are a plus - Knowledge of hospitality management practices - Excellent guest relations and customer service skills - Ability to handle multiple tasks efficiently with attention to detail Benefits: - Competitive pay based on experience - Opportunities for career growth within the hospitality industry - Training provided to enhance skills and knowledge If you are passionate about providing exceptional service to guests, have a keen eye for detail, and enjoy working in a dynamic hospitality environment, we invite you to apply for the Front Desk Agent position with us.
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
Work Location: In person
