Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer support and ensuring a welcoming atmosphere. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. candidates are highly encouraged to apply, as effective communication is key in delivering outstanding service.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications with accuracy.
- Provide information about hotel services, local attractions, and amenities.
- Assist guests with inquiries and resolve any issues promptly.
- Maintain an organized front desk area and ensure all office supplies are stocked.
- Perform data entry tasks related to guest information and billing accurately.
- Collaborate with other departments to ensure seamless guest experiences.
- Uphold confidentiality of guest information in accordance with company policies.
Qualifications
- Proven experience in customer support or office management preferred.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Excellent time management abilities to handle busy periods smoothly.
- Proficient in data entry with attention to detail.
- proficiency is a plus, enhancing communication with diverse guests.
- Previous experience as a clerk or in a front desk role is advantageous.
- Ability to work flexible hours, including weekends and holidays as needed.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Qualifications
- Clerical experience
- TABC Certification
- Driver's License
- CPR Certification
Qualifications
- Administrative experience
- Non-CDL Class C
- Food Handler Certification
- ServSafe
Job Type: Full-time
Pay: $12.00 - $15.40 per hour
Work Location: In person
Report job
