Front Desk Clerk

POSITION TITLE: Front Desk Clerk

REPORTS TO: General Manager

POSITION SUMMARY:

The main responsibility of a hotel front desk clerk is to check guests in and out. They verify guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards. Once they have gone through all these procedures, they hand the room key to the guests and guide them to their rooms. When a guest is about to check out, a front desk clerk will ensure that all dues are clear and the key is handed over. The front desk agent will also ensure the lobby and certain public spaces stay clean.

Working at the front desk of a hotel can be quite rewarding. You get to meet people from different walks of life and stay busy at all times. If you want to work as a front desk clerk at a hotel, you will be interested in the following job duties that are part of the job:

FRONT DESK DUTIES AND RESPONSIBILITIES:

· Greet guests and patrons as they arrive.

· Ask if guests have a prior booking.

· Manage the registration process

· Ask for identification and ensure that the provided information are accurate

· Handle guest check-ins and check-outs appropriately

· Operate hotel switchboard, take calls and provide information and transfer calls

· Manage accurate accounting of all rooms

· Provide guests with room keys and call for bellboys

· Take reservations over the telephone, through emails and in person

· Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions

· Refer guests to appropriate departments to resolve complaints or provide suggestions

· Compute bills and take payments

· Provide guests with directions around the hotel

· Contact housekeeping and maintenance departments when a problem is reported

· Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

· Other duties may be assigned by supervisor at their discretion.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overnight shift
• Rotating weekends

Work Location: In person