Front Desk Manager Job Description:
We are seeking a Front Desk Manager to join our patient-centered team. Here at MVM Cardiac and Vascular Associates, our patients come first. The ideal candidate will be able to espouse this ethos and treat our patients with the utmost compassion, courtesy, and respect. This individual will be responsible for handling front office reception and administration duties, including greeting patients, patient check-in and check-out, appointment scheduling, answering phones, handling company inquiries, insurance verification, and obtaining authorizations as needed.
**Responsibilities:**
- Oversee and manage the operations of the Front Desk.
- Develop streamlined processes for efficient front desk workflow
- Greet and welcome patients as soon as they arrive at the office
- Direct visitiors to the appropriate rooms depending on visit reason
- Answer, screen, and forward incoming phone calls
- Patient appointment scheduling and confirmation
- Insurance verification
- Answering phone calls promptly and within 3 rings
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Provide basic and accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Order front office supplies and keep inventory of stock
**Requirements:**
- Proven work experience as a Medical Receptionist, Medical Front Office Representative, or similar role
- Proficiency in E-Clinical Works EMR system
- Hands-on experience with office equipment (e.g., fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
Preferred Skills:
- Knowledge of order entry systems
- Familiarity with Google Suite applications
- Proficiency in file management
- Understanding of phone systems operations
- Strong computer literacy
This position offers a great opportunity for someone looking to contribute to a dynamic team environment. If you meet the requirements above and are excited about this opportunity, we encourage you to apply.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
