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Front Desk Manager

Spring Hill Suites
$38,000 - $42,000 a year
Nashville, Tennessee
Full time
3 weeks ago

The main responsibility of a hotel front desk manager is to check guests in and out. They verify guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards. Once they have gone through all these procedures, they hand the room key to the guests and guide them to their rooms. When a guest is about to check out, a front desk manager will ensure that all dues are clear and the key is handed over. The front desk agent will also ensure the lobby and certain public spaces stay clean. Working at the front desk of a hotel can be quite rewarding. You get to meet people from different walks of life and stay busy at all times.

FRONT DESK Manager DUTIES AND RESPONSIBILITIES:

LightSpeed PMS and Micros Experience Preferred

Greet guests and patrons as they arrive.

Ask if guests have a prior booking.

Manage the registration process

Ask for identification and ensure that the provided information are accurate

Handle guest check-ins and check-outs appropriately

Operate hotel switchboard, take calls and provide information and transfer calls

Manage accurate accounting of all rooms

Take reservations over the telephone, through emails and in person

Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions

Refer guests to appropriate departments to resolve complaints or provide suggestions

Compute bills and take payments

Provide guests with directions around the hotel

Contact housekeeping and maintenance departments when a problem is reported

Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

Reporting and ledger balancing

Ensure all front of house is current on all brand training

Train new agents

Assist in areas of need

Other duties may be assigned by supervisor at their discretion.

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:

Work Location: In person

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