Front Desk Representative

Job Summary
We are seeking a dedicated and enthusiastic Front Desk Representative to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. The Front Desk Representative will play a vital role in enhancing patient experiences and maintaining the smooth operation of the front desk.

Responsibilities

• Greet and welcome patients upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle patient inquiries, requests, and complaints with professionalism.
• Maintain accurate records of patient information and appointments.
• Process payments and manage billing inquiries.
• Utilize phone systems effectively to manage incoming calls and messages.
• Manage new patient orders
• Verifying patient benefit's through various provider portal's.

Experience

• Previous experience in Medical Front Office.
• Knowledge in insurance verification as well as submission of prior authorization.
• Strong phone etiquette and communication skills are essential.
• A positive attitude, strong work ethic, and ability to work well under pressure are key attributes for success in this role.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Front desk: 1 year (Required)

Ability to Commute:

• Bedford, TX 76022 (Required)

Work Location: In person