Guest Relations – Front Desk Associate

Atlanta, GA (or your specific location)
Full-Time or Part-Time
Bob Steele Salon – A So Chic Salon Brand

About the Role

Bob Steele Salon is seeking a warm, polished, and professional Front Desk Associate to join our Guest Relations team. As the face of the salon, you’ll create an exceptional first impression and ensure every client feels welcomed, cared for, and confident from check-in to checkout. Our Guest Relations team is the first face clients see—and the vibe you set matters. You’ll be the go-to person for creating great first impressions, helping the day run smoothly, and making sure every guest feels like a VIP.

What You'll Do

• Welcome clients with a friendly, professional demeanor

• Check guests in/out accurately and efficiently

• Maintain an organized, clean, and inviting front desk and lobby area

• Restock and tidy product displays and retail shelves

• Prepare and refresh the beverage area for guests

• Conduct tours for first-time visitors to highlight services and amenities

• Support service providers by pre-booking and recommending follow-up services

• Answer phones, assist with scheduling, and support the call center as needed

• Handle client concerns with empathy and involve management when necessary

• Learn product lines (Aveda, Redken, Kerastase, Moroccan Oil, etc.) and make recommendations

• Embrace a “Yes” attitude—delivering excellent guest service at every touchpoint

What We’re Looking For

• Friendly, polished, and fashion-forward appearance

• Excellent communication and interpersonal skills

• Strong organizational skills and attention to detail

• Ability to remember client names and build rapport

• Willingness to arrive 30 minutes before opening for daily setup

• Minimum 18 years of age

• Authorized to work in the United States

Employee Perks & Benefits

• 401(k) with company match

• Complimentary hair services

• Employee discounts on all retail products

• Health, dental, and vision insurance (for full-time employees)

• Employer-paid life insurance ($15K policy for full time employees)

• Exposure to top-tier brands: Aveda, Pureology, Redken, Kerastase, Moroccan Oil, IGK, Matrix & more

Why Work With Us?

Bob Steele Salon is part of So Chic Salon Brands, Inc., known for our friendly, professional, and team-focused culture. We’re committed to continued education, personal growth, and delivering a luxury-level guest experience. Our stylists follow a clear career path—from recent graduates to Elite and Luxe professionals—ensuring growth at every stage.

Ready to be the face of a premier salon experience?
Apply now and join a team that’s passionate about making every guest feel confident, beautiful, and seen.