Company Overview
Holiday Inn Express is a welcoming hotel featuring 87 rooms and suites, equipped with meeting space for up to 50 people. Our facilities include an exercise room, indoor pool, and sauna, providing guests with comfort and convenience during their stay.
Summary
We are seeking a Front Desk Manager to join our team at Holiday Inn Express. This role is vital in ensuring exceptional guest experiences and managing front desk operations efficiently. Located in a vibrant area, you will play a key role in maintaining our high standards of hospitality.
Responsibilities
- Oversee daily front desk operations, ensuring smooth check-in and check-out processes.
- Provide outstanding customer service to guests, addressing inquiries and resolving issues promptly.
- Manage front desk staff, including training, scheduling, and performance evaluations.
- Maintain accurate records of guest accounts and transactions.
- Coordinate with housekeeping and maintenance to ensure guest satisfaction.
- Handle night audits and prepare reports as required.
- Implement hotel policies and procedures to enhance guest experience.
Requirements
- Proven experience in customer service or hospitality management.
- Strong leadership skills with the ability to manage a team effectively.
- Excellent communication skills, both verbal and written.
- Familiarity with phone systems and front desk operations.
- Bilingual or multilingual abilities are a plus but not required.
- Experience with night audits is preferred.
If you are passionate about hospitality and ready to lead a dedicated team at Holiday Inn Express, we invite you to apply today! Join us in creating memorable experiences for our guests.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Cumberland, MD 21502 (Required)
Ability to Relocate:
- Cumberland, MD 21502: Relocate before starting work (Required)
Work Location: In person
