Job Title: Front Office Coordinator – General Dentistry (Full-Time)
Location: Richmond, VA (In-Person)
Job Type: Full-time
Schedule: Monday to Friday | No weekends | Day shift
Pay: Competitive, based on experience
About Us
Greater Richmond Dentistry is a privately owned general dentistry practice committed to providing exceptional patient care in a safe, inclusive, and professional environment. We operate in full compliance with OSHA, HIPAA, the Virginia Board of Dentistry, the ADA, and all federal and Virginia employment laws. We are looking for a proactive and personable Front Office Coordinator to join our team.
Who We’re Looking For
A reliable, organized, and patient-focused professional who thrives in a fast-paced clinical setting. The ideal candidate will be the welcoming face of our practice, ensuring patients feel comfortable and supported from the moment they walk in to the time they leave. Experience with Dentrix and dental insurance is strongly preferred.
Key Responsibilities
- Greet patients warmly and manage check-in/check-out processes
- Answer phones, schedule and confirm appointments, and manage cancellations
- Verify dental insurance and accurately enter benefit details into Dentrix
- Present treatment plans and explain financial options
- Collect and post payments, manage patient accounts, and follow up on outstanding balances
- Maintain compliance with HIPAA, OSHA, and infection control protocols
- Ensure patient records are complete, current, and confidential
- Support clinical team workflow and ensure a smooth front-to-back handoff
- Keep the front office clean, organized, and ADA-accessible
- Make post-operative follow-up calls to patients
- Request online reviews from satisfied patients to support practice growth
- Assist with general administrative tasks as needed
Qualifications
- 2+ years of front office experience in a dental practice is a must
- Strong knowledge of Dentrix or similar dental software
- Proficiency in dental insurance verification and billing
- Excellent communication, multitasking, and time-management skills
- Commitment to confidentiality, professionalism, and patient care
- High school diploma or equivalent required; college coursework or certifications a plus
Work Environment
- In-person, clinical setting
- Regular use of computers, phones, and office equipment
- May require lifting up to 25 lbs occasionally
- Full OSHA and HIPAA compliance required
Benefits
- Competitive hourly pay based on experience
- Paid time off and paid holidays
- In-house dental benefits
- Opportunities for continuing education and advancement
- Supportive, team-oriented workplace
Equal Opportunity Employer
Greater Richmond Dentistry is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, or any other protected status under applicable law.
How to Apply
Please submit your resume and a brief cover letter directly through Indeed. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted promptly.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
