GENERAL SUMMARY OF POSITION:
Under the direction of the Shelter Manager, assists with case management directives, care, and/or instruction to residents. While this role actively works shifts assigned at the Main St location, all shelter staff may be assigned a shift at the Plymouth Ave location to ensure appropriate coverage across all facilities. The Case Aids may help to complete forms, securely gather appropriate information required to document, and provide information about Open Door Mission services or provide referrals. All Case Aids may perform bed, floor, court yard, and shower inspections, and ensures all house rules are followed. This position is not required to drive.
DUTIESRESPONSIBILITIES:
Direct Service Responsibilities
Provide day-to-day supervision and support to shelter guests.
Assist in the implementation and supervision of recreational activities, including but not limited to meals, chapel, smoke breaks, programming, bed count, and showering.
Provides life saving techniques in response to on-site crisis, including the use of first aid, cpr and Narcan.
Attend staff huddles on assigned shifts and encouraged to participate in monthly staff meetings.
Perform any duties necessary for effective and efficient operation of community residence.
Complete tasks assigned by leadership that maintains cleanliness and safety standards.
Under the direction of the Shelter Manager, Supervisor or Case Manager, may provide linkage/referrals to community resources.
Under the direction of Shelter Manager or Supervisor, may facilitate a group for mental health, social, spiritual, recreational, housing, and other basic needs.
Observe all safety rules and regulations for self and others; utilizing appropriate de-escalation strategies, informing security of concerns as they arise, and/or notifying emergency personnel as needed.
Administrative Responsibilities
Document shelter guest attendance at intake, monitor and document activity and behavior utilizing Mission Tracker
As needed, track and document financial assistance funds and/or funds that a client may receive from various income sources such as SSI, disability, employment etc. to assist Case Management in determining housing eligibility
Assist case management in application process for program eligible guests for housing, utilizing HMIS
As needed, collect, verify and secure all necessary documentation for residents and determine potential barriers that clients may face when attempting to obtain assistance and/or housing
Attend and actively participate in staff meetings and trainings as required by leadership and work as a member of the shelter team for each guest
Regularly practices adherence to Facility/Program/Open Door Mission standards, and ensures documentation/policy requirements are followed
Utilize Mission Tracker and email to record, report, and communicate client information
Maintain appropriate and timely communication with staff and management, especially regarding critical incidents
SKILLSQUALIFICATIONS:
Christian with a commitment to and a passion for "Changing Lives. Restoring Hope" in the lives of the impoverished, addicted and mentally ill
Exercise compassion, discernment, and models appropriate boundaries
Knowledge of HMIS, VI-SPDAT helpful
Strong organizational skills with proficiency in accurate data entry
Demonstrates computer literacy for generating office communication via email and client databases
Able and willing to honor the leadership, chain of command, standards and ministry objectives of ODM
Must maintain a high degree of trustworthiness and reliability
WORKING CONDITIONS/PHYSICAL FACTORS:
(Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%)
Requires working with a diverse population, many of whom struggle with homelessness, addiction and mental illness - continuously
Environment may be odorous due to lack of personal hygiene and intoxication of guests - frequently
Requires a sustained level of high energy, stamina, and the ability to move about all of the facilities on a regular and ongoing basis - frequently
May be extremely loud at times - occasionally
May be exposed to behaviorally aggressive guests
May be exposed to unsanitary conditions
See, hear, smell and speak clearly - continuously
Able to climb stairs of a multisite building numerous times per shift
Standing: Occasionally
Climbing: Occasionally
Lifting or Moving: Occasionally, up to 25lbs
EQUIPMENT/TOOLS USED:
Computer, Phone, Fax, Copier
EDUCATION/EXPERIENCE
Associates degree in human services, case management or related degree
May consider non related degree with proven experience in case management or direct support in a residential environment and knowledge of homelessness, addiction and recovery, mental health and/or trauma
This job description in no way implies that these are the only duties to be performed by this employee. Employee is required to follow any other instructions and perform any other duties requested by their manager/supervisor. I understand that employment is always "at-will"
