Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Provide exceptional customer service to ensure guest satisfaction
- Handle guest inquiries and resolve any issues or complaints promptly
- Assist guests with check-in and check-out processes
- Operate phone systems to handle incoming calls and transfer them to the appropriate department or individual
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of guest transactions
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and other office equipment
- Attention to detail and accuracy in handling guest information
- Problem-solving skills to address guest concerns or issues
As a Guest Service Agent, you will play a crucial role in ensuring a positive experience for our guests. Your friendly demeanor, excellent communication skills, and ability to handle various tasks simultaneously will contribute to the overall satisfaction of our guests. If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to have you join our team.
Please note that this position may require working evenings, weekends, and holidays based on the needs of our guests.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Naples, FL 34103 (Required)
Ability to Relocate:
- Naples, FL 34103: Relocate before starting work (Required)
Work Location: In person
