Guest Services Agent

About Belden House & Mews

A cherished heritage of hospitality has been distilled into the spirit of welcome you feel within Belden House & Mews. Created to delight and impress, Belden House is sumptuously designed and restored, brimming with splendor and perfectly appointed in every detail. It is reflected by a world-class team whose personalized, anticipatory intimate service is geared to providing a world class guest experience.

Who We Are

We value our staff, our guests, our community, and are committed to preserving the environment we inhabit. Our culture is all about collaboration, dedication, and best-in-class customer service. Details matter at Belden House & Mews. We love what we do, and we love rolling up our sleeves to help each other in any department, in any way. When any one person or department succeeds ? we all succeed!

Main Duties

• Greet guests warmly and provide exceptional customer service.
• Assist with checking guests in and out of their accommodations.
• Answer guest inquiries and provide information about hotel amenities.
• Address guest complaints and resolve issues in a timely manner.
• Maintain a clean and organized lobby area.
• Contribute to a positive work environment by working collaboratively with other staff members.
• Follow company procedures for safety, security, and guest privacy.
• Upsell hotel amenities and services to guests to increase revenue.
• Monitor guest satisfaction and feedback to ensure a high level of guest experience.
• All other duties as assigned.

Requirements

• 2 years? experience in customer service is preferred, though not necessary.
• Great communication skills, a positive attitude, and the ability to multitask.

Who You Are

• You are a naturally service minded and collaborative individual. You are always willing to jump in, roll up your sleeves and help any department with any task. ?Not my job? is not in your vocabulary.
• You are a professional both in presence and appearance. You easily build and maintain relationships with managers, peers, and the public alike. You understand what it means to be a Brand Ambassador!
• You are a proactive problem solver, who understands that different mind-sets and backgrounds lead to better solutions.
• You are punctual and accountable. You know that responsibility and reliability are key to success.
• You are a team player. When one of us succeed ? We all succeed!

What We Offer:

• A benefit package which includes paid time off, medical + supplemental (ex-hospital indemnity), dental, vision, 401k, and an extensive employee assistance program.
• Employee discounts for food and rooms when you are not working. A free meal for 2 in our dining room is offered quarterly for you to experience our newest seasonal offering.
• Free family-style meals are served twice daily when you are working.
• An employee incentive program.
• A culture that values learning, development, and internal promotions when appropriate.