Position Summary
UFCU is building a best-in-class execution engine to accelerate digital transformation, modernization, and operational excellence. As the Head of ePMO, you’ll establish enterprise-wide governance, strategy-aligned portfolio management, and scalable Agile delivery—converging all IT and non-IT Project Managers and Scrum Masters under one unified function. This is a leadership role designed to attract nationally recognized PMO and transformation leaders from financial services, fintech, and complex enterprise backgrounds.
Key Responsibilities
Strategic Portfolio Governance
- Design and implement enterprise governance frameworks leveraging Lean, Agile, and SAFe principles, ensuring disciplined project intake, prioritization, and portfolio management.
- Build an enterprise dashboard with real-time KPIs to monitor project health, financial forecasting, and benefits realization, supported by an executive reporting cadence.
Scaled Agile & Delivery Leadership
- Spearhead adoption of SAFeor equivalent scaled Agile frameworks to enable large-scale, end-to-end digital and operational execution.
- Establish and lead an enterprise Agile Center of Excellence (CoE) to drive coaching, training, Agile maturity, and measurable delivery improvements.
Project & Program Management
- Oversee the full project lifecycle—from ideation, business case development and scope definition to integrated planning, execution, risk management, and closeout.
- Optimize resource allocation and capacity planning across multi-disciplinary teams, balancing dependencies and aligning with strategic objectives.
Change Leadership & Stakeholder Engagement
- Serve as a trusted advisor to executive stakeholders, providing clear, concise communication on project scope, schedule, risk, and financial performance.
- Foster shared accountability across business, technology, product, risk, and operations teams to ensure seamless delivery of strategic initiatives.
Team Leadership & Development
- Recruit, mentor, and lead a high-performing ePMO team, including Project Managers, Program Leads, Scrum Masters, and Agile Coaches.
- Develop professional pathways, certifications, and performance standards that elevate delivery capability across the organization.
Qualifications & Experience
Education & Experience
- Bachelor’s degree required; MBA or Master’s in Business, Technology, or related field preferred.
- 10+ years building and leading enterprise PMOs, Transformation Offices, or equivalent large-scale delivery functions.
- Demonstrated success implementing SAFe or similar scaled Agile frameworks within complex, regulated industries, preferably financial services or fintech.
Technical & Domain Expertise
- Expertise in enterprise portfolio management tools such as Jira, Smartsheet, Clarity, Planview, or equivalent.
- Strong financial acumen, including budgeting, forecasting, vendor management, and benefits realization.
- Knowledge of risk, compliance, and governance frameworks relevant to regulated industries.
Core Competencies
- Enterprise Portfolio Management
- Program & Project Governance
- Agile Transformation & SAFe Adoption
- Lean Project Delivery
- Executive Reporting & Stakeholder Management
- Benefits Realization & Value Tracking
- Change Leadership & Organizational Development
- Continuous Improvement & Agile Metrics
Preferred Certifications
- SAFe Program Consultant (SPC) or equivalent enterprise Agile certification
- PMP, PgMP, or PMI-ACP
- Certified ScrumMaster (CSM) or equivalent
- Lean Six Sigma or Change Management, a plus
Competencies
Driving Member Obsession
Ensuring the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value.
- Sets the standard for a compelling member experience, ensuring members are the #1 driving force behind the organization's direction, strategy, and decision-making.
- Builds a culture that values members and keeps their needs at the heart of all decisions.
Driving Innovation
Driving organizational and cultural changes needed to achieve strategic objectives; catalysing new approaches to improve results by transforming organizational culture, systems, or products/services; helping others overcome resistance to change.
- Sets the standard for driving organizational and cultural changes needed to achieve strategic objectives.
- Builds a culture that inspires people to challenge assumptions, embrace diverse perspectives, and make use of data and insights in generating novel solutions.
Driving Performance Excellence
Translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
- Sets the standard for the organization’s resolute drive towards operational excellence.
- Builds a culture of excellence, accountability, and continuous learning and improvement, where ideas for improvement can grow, while continuing to deliver on determined goals.
Delivering Empowered Leadership
Motivating increased employee effort by communicating a compelling view of the organization’s purpose and its future state in a way that helps others understand the importance of their contributions and feel how outcomes will be different when progress is achieved. Establishing systems and processes to attract, develop, engage, and retain talented individuals; creating a work environment where people can realize their full potential, thus allowing the organization to meet current and future business challenges.
- Sets the standard in leadership, motivating increased employee effort by communicating a compelling view of the organization’s purpose and its future state in a way that helps others understand the importance of their contributions.
- Builds a culture where people can realize their full potential, thus allowing the organization to meet current and future business challenges.
INDUFCU
Behaviors
Required- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Leader: Inspires teammates to follow them
- Team Player: Works well as a member of a group
Motivations
Required- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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