At VeraPro we believe in a collaborative work environment. Our aim is to maximize individual contributions while leveraging the collective intelligence of our team, to generate solutions for our clients and our team. A collaborative work environment has been proven to fully engage employees, improve retention, and increase innovation.
Through collaboration, our employees thrive in an ever-changing, diverse workplace. In addition to increasing innovation, collaboration increases employee energy, creativity, and productivity, which leads to a less stressed, happier, and more engaged workplace. We are looking for employees with three key traits: the ability to work effectively in a team environment, being passionate about our work, and lastly, a flexible and positive attitude.
Our Help Desk Support Technicians support end-users by remote support and occasionally at the client’s site. By working within many client environments and as a part of a highly skilled technical team. The Help Desk Support Technician works well under pressure, can multitask, and engages in emergency technical support. The Help Desk Support Technician is a core part of the operations team and is customer-focused with managed services experience.
The Help Desk Support Technician is responsible for providing technical support and resolution of system hardware and software issues, which includes answering phones, responding to emails, and visiting customer sites when necessary. Supporting multiple clients at various locations on a regular basis.
Proficiency in Microsoft 365, Exchange Online, Azure, and Teams administration. Proficient in supporting users in Microsoft Windows environments. Basic Windows server administration knowledge of AD, DNS, and Group Policy. Strong customer service orientation with attention to detail.
VeraPro is currently seeking an experienced Help Desk Support Technician to join the team.
Position Type: Full Time with weekend availability
Location: Reserve, LA
Work Environment/Physical Demands: Office/light lifting
Travel Requirements: Occasional client site visits
Responsibilities:
- Help desk support includes incident, problem, and request management processes
- Provide end-user development support service and incident resolution remotely and through touch-labor service.
- Helpdesk tasking includes installing and connecting desktops (PCs) and other peripherals to the network, wiping, and rebuilding infected desktops, software installation (Operating System, MS Office Suite, anti-virus software, commercial-off-the-shelf (COTS) needed by the user for their work), assisting users with services and products.
- Resolve system performance issues, design, and implementation of new requirements, and schedule system maintenance windows.
- Perform tasks in a high-speed, high-volume environment.
- Ability to meet or exceed daily production goals.
- Maintain a clean organized working environment.
- Additional tasks as directed by supervisors and management.
Requirements:
- Ability to listen to instruction.
- Ability to pass a background check, drug screening, and fingerprint screening.
- Excellent attention to detail, accuracy, and organizational skills
- Ability to effectively communicate with teammates and supervisors.
- Ability to work independently and within a team.
- Must be able to lift and/or pull 15 lbs. without restriction.
- Applicants must be currently authorized to work in the U.S. for any employer.
