Company Overview
Converge Hospitality is dedicated to bringing people, passion, and culture together to create success in the hospitality industry. With over 85 years of combined experience, we specialize in helping hotel owners achieve their investment goals through hands-on management and a commitment to guest satisfaction.
Summary
We are seeking a Hotel Front Desk Clerk to join our team at Converge Hospitality. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service. Your contributions will be vital in creating memorable experiences for our guests and supporting our mission of excellence.
Responsibilities
- Greet and check-in guests with a friendly and professional demeanor.
- Manage reservations and handle guest inquiries efficiently.
- Provide information about hotel amenities, services, and local attractions.
- Assist with the night audit process as needed to ensure accurate financial reporting.
- Resolve guest complaints and issues promptly to ensure satisfaction.
- Maintain the front desk area, ensuring it is organized and welcoming.
Requirements
- Previous experience in hospitality or customer service preferred.
- Strong communication skills and ability to engage with diverse guests.
- Familiarity with hotel management software is a plus.
- Ability to work flexible hours, including nights and weekends as needed.
If you are passionate about hospitality and ready to make a difference in our guests' experiences, we invite you to apply today and join our dynamic team at Converge Hospitality!
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Employee discount
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- On call
Work Location: In person
