Job Summary
The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring that guests receive exceptional service while maintaining the hotel's profitability and efficiency. This leadership role requires a strong focus on guest relations, staff management, and operational excellence. The ideal candidate will have a passion for hospitality and a proven track record in hotel management.
Duties
- Manage daily operations of the hotel, including front desk activities, housekeeping, and maintenance.
- Supervise and train staff to ensure high standards of customer service and hospitality.
- Oversee night audit procedures to ensure accurate financial reporting.
- Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency.
- Foster positive relationships with guests, addressing any concerns or feedback promptly.
- Monitor hotel performance metrics and implement strategies for improvement.
- Collaborate with marketing teams to promote the hotel and attract new guests.
- Ensure compliance with health and safety regulations as well as company policies.
Skills
- Strong leadership abilities with experience in supervising teams.
- Excellent customer service skills with a focus on guest relations.
- Proficiency in hotel management software and front desk operations.
- Multilingual abilities are a plus for enhancing guest interactions.
- Knowledge of night audit processes and financial reporting.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- A background in resort management is beneficial but not required.
- Passion for hospitality and commitment to creating memorable experiences for guests.
Job Type: Full-time
Pay: $49,347.24 - $59,428.93 per year
Work Location: In person
Report job
