Housing Program Case Manager
Position Type: Full-Time, Benefits
Reports to: Executive Director
Key Skills
- Strong Documentation and Record-Keeping Abilities
- Effective Verbal and Written Communication
- Empathy and Relationship-Building with Clients
- Expertise in Case Management and Conflict Resolution
- Commitment to Integrity and Professionalism
- Ability to Engage with Individuals Facing Homelessness, Substance Use Disorders, and/or Mental Health Challenges
Qualifications
- Bachelor’s degree in Social Work, Human Services, or a related field, or a combination of equivalent education and experience.
- Prior experience in case management or providing direct services to individuals experiencing homelessness preferred.
- Experience working in mental health or substance use fields is a plus.
- Familiarity with data systems such as ServicePoint or similar case management platforms preferred.
- Must possess a valid Illinois Driver’s License and reliable transportation.
Primary Responsibilities
- Client-Centered Case Management
- Provide personalized case management to clients participating in Assigned Housing Program (Rapid Rehousing, Permanent Supportive Housing, Transitional Housing) focusing on securing stable housing, achieving income stability, and addressing basic needs.
- Collaborate with clients to develop and implement individualized service plans, conducting regular assessments to monitor and adjust goals as needed.
- Conduct weekly check-ins with clients to provide guidance, assess progress, and maintain engagement.
- Collaboration and Resource Building
- Establish and nurture partnerships with community organizations, government agencies, healthcare providers, and social service networks to enhance client outcomes.
- Advocate for clients by making referrals to appropriate services and resources, including employment programs, counseling, and healthcare providers.
- Conflict Resolution and Crisis Intervention
- Use effective conflict resolution strategies to manage challenges among program participants and staff.
- Respond promptly and effectively to emergencies involving clients or staff to ensure safety and resolution.
- Accurate Record-Keeping and Reporting
- Maintain thorough and timely documentation in client records using the ServicePoint system or other tools.
- Complete case notes, progress reports, and other required documentation in compliance with organizational standards and funder requirements.
Additional Responsibilities
- Perform other duties as assigned to support the success of the Assigned Housing program and the overall mission of Fifth Street Renaissance.
Why Work at Fifth Street Renaissance?
At Fifth Street Renaissance, we are committed to empowering individuals and families to overcome barriers, achieve stability, and thrive. Our team is diverse, compassionate, and driven by a shared purpose to create lasting positive change. As part of our organization, you’ll have the opportunity to make a tangible difference in people’s lives while advancing your career in an inclusive, growth-oriented environment.
Equal Opportunity Employer
Fifth Street Renaissance is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and walks of life, regardless of race, ethnicity, religion, gender, sexual orientation, veteran status, disability, or national origin.
Job Type: Full-time
Pay: $43,680.00 - $49,920.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
