ICT Support Officer
Green Valley, Liverpool Area20 hours ago
Job description
We're looking for a proactive, solutions-focused ICT Support Officer to join our team and keep our College's technology running smoothly — supporting staff and students across devices, networks, classroom technology and digital learning platforms. This is a genuinely hands-on role at the heart of a 1:1 student device environment and tech-enabled classrooms, where your work directly shapes the teaching and learning experience every day. Apply Now!!! DONT MISS OUT!!!
What you'll do
- Provide Level 1 and Level 2 technical support to staff and students across hardware, software, devices and classroom AV systems
- Configure, deploy and maintain our 1:1 student device fleet using MDM tools including Microsoft Intune and Autopilot
- Support and troubleshoot wired and wireless network infrastructure
- Administer user accounts and access across Active Directory, Azure and Microsoft 365
- Support teachers and students using digital learning tools like SMART Boards, Lumio and Microsoft Teams
- Maintain accurate records of ICT hardware, software and licences
- Support cloud and on-premise infrastructure, including Azure, Intune and Autopilot
- Support identity services including Entra ID, SSO integrations and MFA protocols
- Assist with cybersecurity and compliance initiatives, including Essential Eight practices and the Linewize Student Safety Platform
- Support effective use of Power BI, Power Automate and Power Apps
- Provide escalation support for more complex issues involving networks, servers and enterprise applications such as Sentral
- Maintain clear, accurate ICT documentation and processes
- Explain technical concepts clearly and patiently to non-technical users
- Collaborate with the ICT team to continuously improve systems and the digital learning environment
- Stay current with emerging technologies relevant to the College's ICT environment
- Relevant qualifications in Information Technology, Computer Science or a related discipline
- Demonstrated experience in an ICT or technical support role
- Strong knowledge of Microsoft 365, Windows, Azure, Intune and device management
- Proven ability to troubleshoot hardware, software, network and classroom technology issues
- Knowledge of wired/wireless networking, user administration and ICT security practices
- Excellent communication and interpersonal skills, with the ability to support non-technical users clearly and patiently
- Strong organisational skills and the ability to manage multiple requests and priorities
- A collaborative, team-oriented approach
- Experience with school-based ICT systems such as Sentral, Papercut, Vivi or similar
- Experience working in an educational environment
- Knowledge of cybersecurity frameworks, including Essential Eight
- A commitment to the values and ethos of Islamic education
requirements
- Current NSW Working with Children Check
- Full Australian working rights
Skills mentioned
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