We are seeking a dedicated and enthusiastic Inbound Call Center Representative to join our team. As the first point of contact for our customers, you’ll play a key role in creating a positive and lasting impression. Your primary responsibility will be to manage inbound customer inquiries via phone in a friendly, efficient, and solution-oriented manner.
Responsibilities
- Respond promptly and professionally to inbound calls from customers, addressing inquiries and providing assistance.
- Utilize effective phone etiquette to engage with clients and ensure their needs are met.
- Accurately enter customer information and data into the system while maintaining confidentiality.
- Resolve customer issues by identifying the root cause and providing appropriate solutions.
- Maintain a thorough understanding of products and services to effectively assist customers.
- Collaborate with team members to improve processes and enhance customer satisfaction.
- Follow up with customers as needed to ensure their issues have been resolved satisfactorily.
Experience
- Previous experience in customer service or client services is preferred.
- Strong data entry skills with attention to detail.
- Excellent verbal communication skills
- Familiarity with customer support software or CRM systems is advantageous.
- Demonstrated ability to communicate clearly and effectively with diverse clientele.
- A commitment to providing outstanding customer service in every interaction.
Join us in creating a positive impact through exceptional service!
Job Type: Full-time
Pay: $20.24 - $24.37 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
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