Information Technology Infrastructure Manager

THE COURT

DEFINITION
Under general direction of the Chief Information Officer, the Information Technology Infrastructure Manager provides leadership and expertise on hardware, applications, operating systems, security, storage, networking, environmental elements, monitoring, resource management, service desk, and support functions of the Infrastructure Unit in the Information Technology Division; and performs related duties as assigned.

As a working manager this position requires a high level of technical skills to be able to perform the work of those supervised when necessary combined with a high level of verbal and written communication skills, interpersonal skills and professionalism to achieve excellent teamwork and customer service.

DISTINGUISHING CHARACTERISTICS
Information Technology Infrastructure Manager is a management level classification reporting to the Chief Information Officer. The incumbent supervises professional and technical staff, serves as a technical resource and is responsible for the technical services, management, coordination, and planning of end user support functions and infrastructure components that support the Court's information systems.

The Information Technology Infrastructure Manager is distinguished from the higher classification of Chief Information Officer, who is responsible for providing strategic and management oversight of the Information Technology Division of the Court.

Management level positions must lead members of the Court team with a focused vision, a commitment to open communication, providing and receiving constructive feedback, inspiring professional growth, and motivating through trustworthy and positive relationships to ensure a productive workplace environment.

DUTIES

TYPICAL TASKS - Positions in this class may perform any or all of the below listed duties. These should be interpreted as examples of the work, and are not necessarily all-inclusive. May perform other related duties as assigned.

DESIRABLE QUALIFICATIONS

DESIRABLE QUALIFICATIONS – Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge, skills and abilities would be the equivalent of:

Education: A Bachelor's degree in Computer Science, Management Information Science, Business Administration or a related field is highly desirable.

Experience: At least five (5) years of progressively responsible experience in planning, deployment, administration of technology infrastructure and user support for networks, voice, security, audio-visual, servers, storage, and desktop technologies. Two years in a lead or supervisory role preferred.

OTHER REQUIREMENTS

KNOWLEDGE, SKILLS and ABILITIES
Knowledge of: Trends in enterprise infrastructure technologies, and hosting options – SaaS, IaaS and PaaS, system expansion and upgrades, operational performance and maintenance. Microsoft technologies: operating systems (Server and Desktop), databases (SQL), backup (Data Protection Manager, Azure Site Recovery); and reporting tools (SSRS), System Center Suite. Microsoft Azure Cloud Services orchestration, billing, load balancing, development, design, scalability and implementations; Hybrid and multi- cloud design principles ; Microsoft Office 365 services oversight, billing, Exchange Online, Teams, Yammer, SharePoint, workflow automation, ADFS and/or Azure Active Directory Services and SSO; Deployment, administration, operations and maintenance of networks, voice, security, audio-visual, servers, storage and desktop technologies; Current data communications techniques and technologies, such as VPN, interior and exterior routing protocols, OPT-E-Man, ASE, MPLS, Ethernet. Network design and management; of Cisco router and switch configuration, and FortiNet security appliances. Principles and procedures for disaster recovery. Storage Area Network (SAN) and fiber channel topologies. Project development and management principles, including techniques utilized in performing needs assessment, planning, timelines, resource allocation, logistics, and coordination. Principles and practices of personnel management and supervision. Verbal and written communication skills and interpersonal skills, including principles of building teamwork and providing excellent customer service.

Skill in and Ability to: Establish and maintain effective interpersonal relationships with management, judicial officers and staff in support of their technology needs and with the members of the Information Technology Division. Deploys infrastructure solutions to help meet Court goals, objectives and initiatives. Develop new cost-effective uses for technology, improve the present standards; exercise initiative, ingenuity and sound judgment in identifying and solving difficult technical problems. Develop and implement goals, objectives, policies, procedures, and work standards. Plan, organize, direct and evaluate the work of others. Set priorities and balance the allocation of resources to most effectively and efficiently meet a variety of user needs in a timely manner. Lead by example to build teamwork and collaboration within the managed unit and with other units and divisions to share resources and optimize results. Select, motivate, and evaluate staff and provide for their training and development. Read and comprehend complex application systems materials or computer; hardware/software technical materials. Analyze, evaluate and draw logical conclusions from complex applications or related technical data. Organize and coordinate multiple projects and meet deadlines. Communicate effectively and professionally both orally and in writing with all levels within the organization as well as vendors, other agencies and all others contacted during the course of the work day.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
On a continuous basis, sit at a desk for long periods of time in front of a computer screen; intermittently twist to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis; strength to lift equipment weighing up to 50 pounds; install equipment in confined spaces; use telephone and computer keyboard on a daily basis and other duties as assigned.

OTHER REQUIREMENTS
Ability to work irregular and/or flexible hours as required by the project phase. Possession of a valid Class C California driver's license and a satisfactory driving record.

COUNTY OF MARIN
The County of Marin has a population of approximately 257,000 and covers 521 square miles. One of the nine Bay Area counties, Marin County is linked to San Francisco by the Golden Gate Bridge and to the East Bay by the Richmond-San Rafael Bridge. The county is recognized as one of the most enjoyable living areas in the country and has many state, county and city operated parks and recreational facilities, including China Camp State Park, Mt. Tamalpais State Park, Point Reyes National Seashore, and the Golden Gate National Recreation Area. The Court is housed in the historic Frank Lloyd Wright-designed Marin County Civic Center.


THE COURT AS EMPLOYER
The Court employs approximately 105 people in 30 job classifications, ranging from clerical support to professional level positions. Court employees support a total of 14 judicial officers. Court employment is governed by the Trial Court Employment Protection and Governance Act and is not covered by Civil Service Rules.

The Court is an Equal Opportunity Employer and encourages applications from all persons regardless of their race, ethnic background, national origin, religion, gender, sexual orientation, marital status, age or disability.


EXAMINATION AND SELECTION
All completed application materials will be reviewed after the final filing date to determine if each applicant meets the stated desirable qualifications for the position. Applicants should take note that possession of the desirable qualifications is not necessarily a guarantee of further advancement in the employment process.

Based upon the information provided in application materials, the most qualified applicants will be invited for further examination. Depending upon the number of applications received, the examination may consist of application screening, written test, performance or practical exam, oral interview, or any combination thereof.

An eligibility list is then established by ranking candidates according to their overall score in the examination process. The eligibility list generally remains valid for up to six months and appointments are made from this list to fill all vacant positions in that classification.


EMPLOYEE BENEFITS

Health Benefits
The Court offers medical, dental and vision insurance coverage to employees and their dependents. There are Kaiser and Blue Cross medical plans to choose from, a dental plan provided by Delta Dental, and a vision plan provided by Vision Services Plan. Full-time employees receive a generous contribution to health insurance benefits while regularly scheduled part-time employees receive a prorated amount of the benefit contribution.

Life and Disability Insurance
The Court provides a mandatory, basic term life insurance plan in the amount of $10,000, payable to a designated beneficiary. The Court also offers optional supplemental term life insurance, dependent life insurance and long-term disability insurance. For some employee groups, there is mandatory participation in the State Disability Insurance program.

Holidays and Paid Time Off
Full-time employees receive fourteen (14) paid holidays per year and, depending on the position, earn paid time off at a minimum rate of fourteen days per year for the first two years, with increases at designated intervals in subsequent years, based on employment longevity. Eligible employees are also entitled to two (2) Professional Development Days per year that may be prorated based on date of hire. Employees also receive one (1) Wellness Day annually.

Sick Leave
Full-time employees accrue twelve (12) days of sick leave per year, which may accumulate on an unlimited basis. Upon retirement, eligible employees may convert 75% of their unused, accrued sick leave balance to retirement service credit.

Flexible Spending Plans
All employees are eligible to participate in a voluntary flexible spending plan which reimburses up to $5,000 per year for qualifying dependent care expenses and $2,750 per year for qualifying medical expenses.

Carpool/Biking Incentive
Join a carpool to go further, or jump on a bike to boost your health and your wallet. You can receive a $240 taxable carpool/bike incentive once every 6 months for carpooling or biking to work at least 60 days within each 6-month reporting period. This incentive is paid out twice a year if you meet all the requirements. That's up to $480 a year! The 60 days can be achieved through a combination of biking and/or carpooling.

Marin County Retirement Plan
Court employees participate in the County of Marin's defined benefit retirement plan under the 1937 County Retirement Act. The specific plan depends on the employee's hire date and provisions of the Public Employees' Pension Reform Act of 2013 (PEPRA). All full-time employees and part-time employees who work a minimum of three-fourths time are enrolled in the plan. Plan benefits are based on age at time of retirement, years of service and compensation. The county retirement plan has reciprocity with other 1937 Act Retirement System organizations and California Public Employee Retirement System (Cal PERS.) Neither the Court nor the employee contributes to the federal Social Security system, but employees are required to withhold Medicare contributions.

Deferred Compensation Plan
All court employees may participate in a voluntary Internal Revenue Code Section 457 deferred compensation plan paid 100% by the employee.

Tuition Reimbursement Program
The Court offers a Tuition Reimbursement Program to employees who enroll in approved training courses or classes that directly relate to their present positions with the Court, or which may make employees more upwardly mobile in the Court. The Court's reimbursement program pays up to 50% of registration fees and materials, provided employees are pre-approved for their educational expenses and there are sufficient funds available in the Court's budget.

Employee Training and Development Program
The Court is committed to a continuous learning environment where employees are encouraged to improve their knowledge and skills throughout their careers with the Court. Onsite programs are offered in such areas as Customer Service, Safety and Ergonomics in the Workplace and Using Microsoft Office Applications. The Court also is involved in regional and statewide training networks with other courts and professional organizations, making it possible for staff to participate in enriched training in particular functional areas of court processing.

Social Security
The Court does not contribute to Social Security except for a mandatory Medicare contribution of 1.45%.

State Disability Insurance (SD)
This program provides weekly benefits in the event of short-term disability. Premiums are automatically deducted from your pay.

Worker's Compensation
Court pays into the judicial branch administered insurance fund.

Bilingual Pay
Is available for selected positions.

This Benefit Summary is informational only, and cannot modify or affect your benefits in any way, nor shall you accrue any rights because of a statement or omission from this Summary. Please contact a Human Resources representative for further details.