Inside Sales Product Specialist

The Inside Sales Product Specialist will be responsible for maintaining customer satisfaction by analyzing customer requirements to provide engineered solutions to meet their needs in a timely fashion. The right individual will have a strong ability to create solutions, develop strategic goals, have a strong sense of ownership, and find ways to accomplish the required goals.

Principal Responsibilities:

Responsible for assignments supporting the sales department; including but not limited to:

• Instill confidence with customers that IMI can meet their custom engineered solution needs in a professional and timely manner:
  • Address incoming calls from customers and Regional Managers on inquiries, orders, and applications for assigned Product Group
  • Submit informative and thorough proposal to customer
  • Support customer follow-up plan with Regional Managers on open quotations
  • Develop and grow relationships with specified key and target customers
• Select engineered products for the customer application:
  • Obtain application specifications, from customer or Regional Managers and provide engineered solutions
  • Make product selection for standard product applications
  • Develop technical expertise on product performance and design to assess application feasibility
  • Manage the Project: Utilize resources of the group to define/develop method for special customer application needs
  • Evaluate returns and rework and work with group to prevent reoccurrence
• Strategically price custom engineered products to meet market demands and IMI business goals:
  • Prepare expected base cost for standard product assemblies
  • Research cost history and prepare estimate for special product assemblies
• Provide quality information to process customer requests and orders to ensure customer satisfaction:
  • Consistently complete forms with required information and follow appropriate processes
  • Work with Regional Managers to ensure appropriate open quote status is assigned to proposals
  • Review all incoming orders for agreement with proposal content, terms, and conditions
  • Work with Regional Managers and customer to resolve any order or specification discrepancies
  • Interact with group throughout order processing to ensure customer requirements are being met and communicated
• Work toward continuous improvement of products and processes:
  • Actively communicate and work with group on opportunities for sales/marketing presentation of products, product improvements, cost reductions.