Company Description
The HIQS Group is a small independent insurance agency specializing in Life, Medicare, and Individual Health Insurance based in Bethel, CT. Our mission is to provide trusted guidance and personalized service to our clients as they navigate important healthcare decisions. We’re looking for a dependable and detail-oriented Office Assistant to help support our day-to-day operations and contribute to our client-first approach.
Job Summary:
As our Office Assistant, you’ll play a vital role in keeping the office running smoothly and ensuring our clients feel supported and cared for. This position involves a mix of administrative tasks, client communication, and general office organization. Experience in insurance is a plus but not required—we’re happy to train the right person.
Key Responsibilities:
- Answer and direct phone calls in a professional and friendly manner
- Greet clients and assist with intake forms or paperwork
- Prepare and organize documents for client meetings and enrollments
- Maintain client files and update records in our CRM system
- Schedule appointments and send reminders
- Help keep the office tidy, stocked, and organized
- Provide general support to the agency owner and licensed agents
Qualifications:
- Strong communication and interpersonal skills—patience and empathy are key
- Comfortable handling sensitive information with confidentiality
- Organized, reliable, and detail-focused
- Basic computer skills (Microsoft Office, email, etc.); experience with a CRM system is a plus
- Willingness to learn about health insurance and Medicare processes
- Prior experience in an office setting or customer service role is needed
- Bilingual candidates encouraged to apply
What We Offer:
- On-the-job training
- Opportunity to grow with the agency
- Paid time off and holidays (for eligible employees)
- A supportive, family-like work environment
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Dental insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Job Types: Full-time, Part-time
Pay: $23.14 - $27.86 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
