ABOUT THE ROLE
This function serves as on-site labor in the logistics area of the storeroom, including receiving, stocking, issuing, inventory accuracy, cycle counting, client interface, customer service and computer transaction entry. The focus of this position is to service the client with their parts and inventory needs including: locate stock and deliver stock items to their destination outside of storeroom upon request or per Kanban, receive stock, issue materials to client, and use systems to track inventory as well as to locate and verify inventory for the client. This position is a regular, frequent point of contact with the client and requires a strong, effective customer service capability.
KEY RESPONSIBILITIES
- Follow all site Safety and Security Procedures; perform all assignments and tasks in a safe manner and report any unsafe or potentially unsafe working conditions to management immediately
- Provide professional level of customer service to all internal and external customers and report customer matters and/or concerns to supervisor promptly
- Ensure compliance with established internal control procedures and SOPs
- Unpack purchased material, verify product against packing slip and PO and enter receiving and inventory information into the appropriate software system or systems, including any new part creation as needed
- Issue materials to client as requested; pulling, staging and kitting material as required
- Places received material into proper storage location; perform tagging, repacking, delivering and special handling as necessary
- Issue returns for unused material per SOP guidelines
- Prepare material for return to vendor and prepare parts to be shipped out for repair, per SOPs
- Perform cycle counts and report stock balance discrepancies to Manager and Buyer for resolution
- Maintain inventory accuracy by count and location; replace barcodes and process relocations in ERP system
- Verify on-hand inventory quantities to accurately identify reorder needs on every item
- Clean and organize the storeroom on a regular basis, including sweeping, scraping, etc. maintaining minimum standard required
- Support corporate initiatives and assist with any special projects assignments as required
- Perform other duties as assigned
CANDIDATE REQUIREMENTS
- High School Diploma or Equivalent Preferred
- Strong interpersonal and phone skills
- Basic computer proficiency/literacy skills – Windows, Microsoft Office Suite, Inventory Management Systems
- Ability to learn and demonstrate proficiency in part identification
- Excellent customer service skills
- Detail oriented and well-organized
- Ability to follow procedures and meet deadlines
- Strong problem analysis and resolution skills
- Excellent verbal and written communication
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