- 5+ years of experience in desktop support, IT helpdesk, or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Active Directory, Office 365 administration, and enterprise applications.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Hands-on experience with imaging and deployment tools (SCCM, Intune, MDT).
- Strong troubleshooting skills and ability to diagnose complex technical issues.
- Experience supporting remote users and working with ITSM ticketing systems (ServiceNow, Remedy, etc.).
- Knowledge of IT security best practices, including endpoint protection and data encryption.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
Job Type: Full-time
Pay: $53,356.29 - $60,257.04 per year
Benefits:
- 401(k)
- Health insurance
Schedule:
- Day shift
Work Location: In person
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