Summary: The Help Desk Specialist is responsible for resolving users' technical issues by troubleshooting and resolving software, hardware, and connectivity problems.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answers, evaluates, and prioritizes service requests received via IT Ticketing system.
- Performs diagnostics with user to collect information about problem to determine source of error.
- Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills.
- Logs and tracks issues and resolutions via IT Ticketing system for future reference.
- Contacts software and hardware vendors to research problems and determine recommended solutions.
- Brainstorms with team members to resolve more complex problems and escalates difficult issues as needed for more technical assistance.
- Performs initial program load and user-specific setup for standard applications.
- Participates in creation and maintenance of IT standards and procedures.
- Troubleshoots mobile device hardware and software problems and identifies, categorizes, and resolves mobile device hardware and software application problems.
- Tests and deploys new software and procedures, installation, conversion and upgrade activities.
- Assists with maintaining secure and accurate user accounts within Active Directory and other platforms.
- Acts as a liaison between internal teams and property management on coordinating resolution to facilities issues.
- Ability to travel between 6 different clinics for in-person troubleshooting and hardware replacement as needed. Clinics include the following locations: Tacoma, Puyallup, Federal Way, Gig Harbor, Bonney Lake, and Olympia. Mileage is always reimbursed.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This position is in a standard medical office environment with desktop business equipment and frequent telephone calls. There may be frequent interruptions and high utilization on some days and low utilization on others. The noise level is moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The work is typically performed in a medical office environment. While performing the duties of this job, the employee is regularly required to: use hands to handle, or feel; talk; see; and/or hear.
Employee must be able to work in close contact with small and large groups. Employee must be able to lift up to 25lbs.
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Please visit our website to learn more about the benefits we offer: https://www.nwmedicalspecialties.com/about-us/careers/benefits/
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Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
