Stratos Wealth Partners is seeking a service-minded team member to join our IT department as a Help Desk Technician. This position will be responsible for providing front-line client service through our help desk via phone, email, and electronic ticketing systems.
Job Responsibilities:
- Effective interpersonal skills and relationship-building skills, strong customer service attitude.
- Receive and respond to incoming phone calls, tickets, and e-mail requests for support.
- Workstation troubleshooting, fixing, maintenance, and deployment.
- Provide day-to-day technical support for company laptops and desktop systems.
- Printer troubleshooting and deployment.
- Perform general break/fix tasks and resolves less complex problems immediately, while more complex issues are passed onto a higher level of support.
- Hardware/Software installs and upgrades.
- Service user support requests using our IT Helpdesk ticketing system Salesforce.
- LAN Support, basic networking support.
- Basic Office 365/Outlook support and Active Directory support.
- Document troubleshooting guides and maintain team knowledge base.
- Participate in on-call rotation for support issues raised outside of business hours and on the weekends.
- Manage VOIP phones and mobile devices.
Job requirements
- COMPTIA A+ Certification
- 4-year degree or a 2-year technical college.
- 1-2+ years of prior experience in desktop support or similar role. (financial industry is a plus)
- Basic knowledge of Active Directory and group policies, Office 365, and Cisco Networking. (Salesforce and Intune are a plus)
- Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.
- Effective interpersonal skills and relationship-building skills, strong customer service attitude.
- Experience with managed service provider
- Experience with trouble ticket systems (Salesforce is a plus)
- Must be professional in appearance and manner, possess excellent written and verbal communications skills, and be committed to providing excellent client services
- Good understanding of networking concepts
- Ability to work independently with minimal supervision
- Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.
- Securities offered through LPL Financial, member FINRA/SIPC. Investment advice offered through Stratos Wealth Partners, Ltd., a registered investment advisor and a separate entity from LPL Financial.
Securities offered through LPL Financial, member FINRA/SIPC. Investment advice offered through Stratos Wealth Partners, Ltd., a registered investment advisor and a separate entity from LPL Financial.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Beachwood, OH 44122
Report job
