Ohio Business Machines is a rapidly growing Managed Service Provider focused on building our reputation as the Home of the Smart Office. This opportunity will place you directly in a fast-paced work environment where you will continually increase your knowledge and improve your skillset by working with a variety of customers and environments. We expect members of our team to share an insatiable appetite to learn and a commitment to professional development by capitalizing on training opportunities and knowledge-sharing. If you flourish in a fast-paced, deadline-driven environment with teammates who are results-oriented and fast thinkers, this is an excellent opportunity for professional growth and advancement.
Position:
Successful candidates deliver exceptional customer-service oriented support and possess knowledge across a wide range of technical topics and thrive on implementing solid solutions to address complex business problems. Team members must be self-motivated, possess a sense of urgency, and demonstrate critical thinking skills. A commitment to excellent customer service is demonstrated by consistently observing the following values: purpose-driven, willingness to refine essential skills and competencies, and a superior ability to diagnose issues by asking questions, listening to understand, and identifying the root cause.
In this role, candidates are responsible for providing technical support to clients by resolving various customer service issues daily, will visit client sites to install and support network-connected office equipment and software solutions. In this role, expect to spend 90% of the day working on support issues and 10% of the day assisting other team members.
Requirements:
· 2-year degree in a related field
· 1+ years providing break/fix & preventative support to Linux environments
· 1-2+ years prior field service experience
· Must possess a valid driver’s license
· Must be able to pass a drug screening and background check
Candidates should currently possess at-least one certification with an interest in obtaining more:
· CompTIA (A+, Network+, Security+, Server+, Project+, Cloud+)
· Microsoft (MCSE, MCSA, MCITP, MCP, MCDST)
· Others may be accepted in addition to the above
How to Apply:
To apply, candidates who possess the qualifications for this position should submit a recent copy of their resume with salary expectations attached.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Ability to Commute:
- Cleveland, OH 44114 (Required)
Ability to Relocate:
- Cleveland, OH 44114: Relocate before starting work (Required)
Work Location: In person
