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IT Operations Manager

Environmental Air Systems
$74,161 - $93,072 a year
High Point, North Carolina
Full time
May 29, 2025
Benefits:
  • Weekly Pay
  • Medical, Dental, & Vision Insurance
  • 401(k) & 401(k) Roth
  • Life Insurance
  • Short & Long-Term Disability
  • Onsite Health Clinic
  • FSA
Responsibilities:
  • Infrastructure Management: Oversee the design, implementation, and maintenance of the company's IT infrastructure, including network (LAN, WAN, WLAN), servers (physical and virtual), storage systems, and telecommunications. Ensure optimal performance, security, and scalability.
  • System Administration: Manage and administer critical business systems, including ERP (if applicable), CRM, email, and other enterprise applications. Coordinate with vendors for support, upgrades, and implementations.
  • Cybersecurity: Working with Comfort Systems IS team to ensure all of EAS is in a protected state.
  • Data Management and Backup: Establish and maintain data backup and recovery procedures to ensure business continuity in the event of system failures or disasters. Manage data integrity and security.
  • IT Support and Helpdesk: Oversee the IT support function, ensuring timely and effective resolution of user issues. Develop and maintain IT support documentation and training materials.
  • Vendor Management: Manage relationships with IT vendors, evaluate their performance, and negotiate contracts to ensure cost-effectiveness and quality of service.
  • Budget Management: Develop and manage the IT budget, ensuring cost-effective utilization of resources and adherence to budgetary constraints.
  • Team Leadership: Lead, mentor, and develop the IT team, fostering a collaborative and high-performing work environment.
  • Compliance and Governance: Ensure IT operations comply with relevant industry standards, regulations, and company policies.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CompTIA Security+, Network+, Microsoft Certified Professional) are a plus.
  • Minimum of 3-5 years of progressive experience in IT management, with a proven track record of successfully managing IT infrastructure and operations.
  • Strong technical expertise in network administration, server management (Windows Server, Linux), virtualization technologies (e.g., VMware, Hyper-V), cloud computing (e.g., AWS, Azure), and cybersecurity best practices.
  • Experience with ERP and CRM systems is highly desirable.
  • Excellent understanding of data backup and recovery procedures.
  • Proven ability to develop and implement IT policies and procedures.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, interpersonal, and leadership skills, with the ability to effectively communicate technical information to non-technical stakeholders.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Experience managing IT budgets and vendor relationships.
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