IT Services Administrator, Staff

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:
Fiserv is looking for a talented Systems Engineer Senior to provide technical systems support, manage/troubleshoot, and identify technology needs like cloud migration etc. You will participate in the design of information and operational support systems and be part of a talented team of engineers that maintain mission critical infrastructure and ensure the highest levels of availability, performance, and security. This role is crucial to capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure.

What you'll do:

• Manage and monitor all installed systems & infrastructure and test application performance for potential bottlenecks - identify possible solutions and work with developers to implement those fixes
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability, and maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Provide L2 and L3 level support; liaise with vendors and other IT personnel for problem resolution
• Create Tufin requests and provide hands-on support for existing environments to include performance of the following related tasks: software installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments
• Automate and evolve deployment strategies and testing to support a quick turnaround of deployments; work closely with Engineering to ensure all relevant KPI’s are implemented within the monitoring framework
• Participate in all Production Support activities during incidents and outages, resolving technical issues and making recommendations for application performance and capacity improvements

Experience you will need to have:

• 5+ years of IT experience in a technical application production support role installing, configuring and troubleshooting in a Linux or Windows environment
• 5+ years of experience with load balancers, routers, packet capture, capturing thread dump and analysis
• Strong knowledge and experience in certificates, TLS, SSL and must have experience with or familiarity with software and security architectures
• Experience in Windows/Linux based environments and in the administration and performance tuning of application stacks (e.g.,IIS, Weblogic, Apache)
• Strong scripting skills (e.g., shell scripts, Perl, Ruby, Python), experience with virtualization and containerization (e.g., VMware) and monitoring systems like Dynatrace, Splunk, and ExtraHop
• Experience with software deployment methods for applications, patches, and operating systems.
• Willingness to participate in on-call rotation
• Bachelor’s degree in Computer Science, Engineering or a related subject

Experience that would be great to have:

• .NET programming experience
• Networking: understanding of routing and networking concepts
• Cloud knowledge and/or experience, preferably in AWS
• Experience working in an Agile development environment
• Collaboration platforms such as JIRA, Confluence, Wiki, ServiceNow

How you’ll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday.
• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.