Brothers Redevelopment is a nonprofit organization that provides housing and various housing-related services for the region's low-income community members, older adults, and people living with disabilities across Colorado.
Job Overview
We are seeking a skilled IT Specialist to join Brothers. The ideal candidate will be responsible for maintaining and supporting our IT infrastructure, ensuring seamless operations across various platforms. This role requires a proactive approach to troubleshooting and resolving technical issues while providing exceptional customer service. The IT Specialist acts as primary support for end users with their IT needs. . Assists with the installation, configuration and maintenance of desktop and network systems. Documents, prioritizes, addresses, and monitors problems and ensures a timely resolution. Works with team leaders to improve service, user knowledge and user self-sufficiency while providing the highest level of customer care. Contributes to the completion of specific IT related projects. Provides solutions to a variety of technical problems of moderate to high scope and complexity. Works independently and provides updates on projects regularly.
Responsibilities
- Primary contact for all IT related technical assistance. Includes troubleshooting all issues and following up on all support requests.
- User account administration for network, e-mail, and other applications, specifically in a Microsoft environment (Office 365, SharePoint, etc.) on all existing systems throughout the company.
- On-site field installation and/or service support as needed.
- Facilitate new equipment (ordering, set up of credentials, installation of 3rd party applications) for end users as part of new employee onboarding or regular equipment replacement.
- Provide support to end users onsite and remote workers with troubleshooting and IT related issues. Provide equipment and software applications including repair computer hardware, phone system, VPN, computer operating systems, and office applications.
- Research and resolve technical problems of equipment and software applications.
- Maintain Equipment logs for all computers and associated components, hot spots, printers, and fax.
- Maintain telephone systems (Zoom)
- Management of computer hardware. Upgrade computer components (i.e., hard drives, RAM memory, other systems as needed).
- Research and resolve technical problems of equipment and software applications.
- Answering, tracking, and closing IT tickets, ensuring issues are solved.
- Identify issues and propose solutions to leadership teams to promote efficiency.
- Train staff on Office 365 applications, online platforms and other applications used by the company.
- Organization and management of files and user rights to Synology server.
- Create and maintain a user’s account; Set up routers and network printer.
- Upgrade all systems to Windows 11 Professional & manage IT inventory.
- Manage back up of SharePoint and Synology Server
Skills
- Microsoft Office 365: Including SharePoint and OneDrive
- Quickbase
- Sage Intacct/RealPage
- Zoom Telephone App
- Formstack
- Cloud Integration
- API
- WIX
- Adobe
- App integrations
- Synology
- Proficient in computer networking concepts, including LAN/WAN configurations.
- Knowledge of VPN technologies and their implementation in a corporate environment.
- Strong problem-solving skills with the ability to troubleshoot complex technical issues effectively.
- Other duties as assigned.
Join us as we strive to enhance our technological capabilities while providing excellent support to our users!
Job Type: Full-time
Pay: $35.00 - $40.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Edgewater, CO 80214 (Required)
Ability to Relocate:
- Edgewater, CO 80214: Relocate before starting work (Preferred)
Work Location: In person
