IT Supervisor

Provides leadership and direction to a team of infrastructure resources to deliver quality, timely solution components and services for the business community. The role includes team management, solution components, service delivery, methodology and tools, resource development and budget responsibilities. Adept at managing complex activities spanning multiple time zones and global regions. Develops metrics and performs analysis of problems to find root cause of delays / issues to continuously improve related processes and procedures. Performs Vendor Service Management - develops, executes and maintains governance meetings.