With SkyGrid’s proprietary data integrations, we also offer an intelligent system that monitors, predicts, and adapts to changes in environmental conditions, aircraft performance, and regulatory dynamics to manage and maintain ensuring optimal airspace awareness, flight planning, and fleet management services. Based in Austin, Texas, SkyGrid is enabling a wide variety of commercial drone operations from remote inspections to making autonomous flight a reality. The SkyGrid IT Team is looking for a self-driven experienced IT Systems Administrator with customer service and problem-solving adaptability skills to directly assist in managing and maintaining all aspects of local IT systems and infrastructure. These responsibilities include the maintenance of company network and servers, device management(Windows, Mac, iOS, Linux), technical support, access management (including onboarding/offboarding), vendor management, and ensuring the company meets security requirements on all corporate assets. If you're ready to embark on an exhilarating and fast-paced IT journey where everyday challenges turn into opportunities for innovation, SkyGrid is the place to be.
Must be a US Person
Performance Objectives
- Complete Support Desk tickets and end user support
- Support and maintain a full audit of all systems and resources to ensure optimization and clean up
- Assist in development of standardized IT policies and procedures
- Support and maintain an internal user-facing knowledge base
- Support the implementation of NIST 800-171 controls
Responsibilities:
- Installs, configures and maintains multi-platform systems hardware, software, and components
- Support, integrate and maintain all computer applications
- Evaluates complex system’s production readiness and supportability
- Performs the restoration of data, systems, computers, and other miscellaneous IT equipment
- Integrate security solutions into information systems
- Administer and maintain Microsoft 365
- Provides support and input for the configuration management of computing systems
- Administers users’ systems access to meet security requirements
- Monitors system performance to support capacity planning, backup, and disaster recovery
- Maintains up-to-date knowledge and documentation of IT systems
- Configures and supports computing access management tools
- Supports and completes security audits of our assets and systems
- Documents and maintains procedures for access administration and audits
Qualifications:
- 5 years of dedicated IT support within Microsoft and Apple verticals Strong working knowledge of:
- MacOS, iOS, and Windows PC systems with extensive hands-on experience with Microsoft Office 365 Apps
- MDM solutions (Intune and Kandji)
- Microsoft EntraID management Working Experience in:
- Maintaining and updating devices using MDM solutions
- Managing MacOS and Windows deployments, configurations, and updates using MDM solutions
- Onboarding and offboarding users
- Wiping and reinstalling MacOS and Windows
- Performing account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, assist with access issues, etc.)
- Configuring authentication integrations (e.g., SSO) in tools such as Azure or OKTA.
- Developing and maintaining company configuration policies, such as data retention.
- Managing ticketing systems (JIRA)
- Customer service and technical support.
- Strong understanding of networking concepts such as DNS, DHCP, SMTP, HTTP, SSL, etc
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related certifications
- Systems Administration
- Microsoft Office Suite
- Google Admin Suite
- Atlassian Suite (JIRA, Confluence, etc.)
- Amazon Web Services (AWS)
- Scripting (Bash, PowerShell, Python)
- EntraID
- Networking infrastructure
- NIST 800-171 Compliance Objectives
Join Our Team and Enjoy Exceptional Benefits:
- Comprehensive Health Coverage from Day One: Enjoy immediate access to medical, dental, and vision insurance, including HSA and FSA options.
- Generous Retirement Contributions: Benefit from an automatic company 401k contribution program, with no match required, plus an additional company matching program to boost your retirement savings.
- Calm Annual Membership: Prioritize your mental health with complimentary access to mindfulness and meditation resources.
- Discounted ClassPass Membership: Stay active and healthy with access to thousands of fitness studios and gyms nationwide.
- Investment in Your Growth: Receive an annual stipend for learning and development to support your continuous education and skill development
- Engaging Team Activities: Participate in quarterly team-building events and celebrations organized by our dedicated culture committee.
- Fully Stocked Kitchen: Enjoy a variety of snacks and beverages to keep you fueled throughout the day.
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