IT Technical Support Specialist SG 24
Job description
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!
Requisition Summary
Primary Job Duties: Responsible for Desktop Client IT support. This includes deployment, tracking, updating, and problem solving related to: Desktop PCs, Engineering Workstations, Laptops, iPhones, iPads, and Printers. Daily activities include monitoring and working through incident and service request ticket queues. Responsible for documenting, escalating, and resolving tickets within defined SLAs.
Hardware and software: Support Dell PCs include docking stations and monitors, Apple iPhones, and iPads. Desktop and department network printers, Cisco IP Phones, large presentation displays, and various other USB attached hardware. Support Microsoft enterprise software applications like Windows 10, OneDrive, Edge, Office 365, Teams, Project, Visio and OneNote. Support other applications such as Adobe Acrobat, Aviva Terminal Emulator, Palo Alto VPN, Palo Alto Cortex End Point Protection, and various other enterprise applications.
Job Functions / Responsibilities
Duties
- Desktop Support - providing 1st and 2rd level break-fix support in resolving technical problems related to hardware and software on desktop pcs in manufacturing, office, and remote office environment.
- Execute assigned project tasks on desktop pc in conjunction with local and corporate IT initiatives.
- Work with third party software providers and corporate IT to fulfill software and hardware requirements for desktop pc and laptops.
- Document, review, and publish support procedures that address key IT systems and functions and processes that will be used by IT employees to install, remediate, and support desktop pcs.
- Actively monitor unresolved incident reports and service requests to meet or exceed service level agreements
- Participate in reviews and discussions of IT standards and procedures.
- Perform analysis of IT business systems linked to key indicators to insure compliancy to corporate standards.
- Build and deploy desktop pcs and hardware in conjunction with corporate IT pc refresh initiatives.
- Adhere to infrastructure change control in accordance with corporate IT change management.
- Provide support to business units and manufacturing processes during off-shift, off hours, and weekend.
- Experience utilizing technologies in a Microsoft domain such as Microsoft System Center Configuration Manager, Active Directory, Microsoft Office 365, and Microsoft SharePoint
- Problem solving knowledge covering a wide breath of IT Desktop Systems including: Dell Precision Workstation, Dell OptiPlex Desktop, Dell Latitude Notebook, and Virtual Machines.
- Understanding of following: TCPIP, DNS, DHCP, PXE, UEFI, 802.11x, Bluetooth,
- Good oral and written communication skills.
- Exceptional customer service skills.
- Ability to multitask and work with minimal supervision in critical uptime manufacturing setting
Qualifications
- Required: Bachelor degree
- 1 year of experience is required
Additional Job Board Information
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
Skills mentioned
PACCAR Inc. is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates. The company's history traces back to 1905 when it was founded by William Pigott as Seattle Car Manufacturing Co., initially producing railway and logging equipment. In 1917, it merged with Twohy Brothers and was renamed Pacific Car and Foundry Company. The company officially became PACCAR Inc. in 1972. PACCAR's portfolio also includes the design and manufacture of advanced diesel engines, and it provides financial services and information technology, and distributes truck parts related to its principal business. Headquartered in Bellevue, Washington, USA, PACCAR operates globally with an extensive dealer network of approximately 2,200 locations, serving customers in more than 100 countries. Roughly half of PACCAR's revenues and profits are generated outside the United States. The company's well-known truck brands include Kenworth, which builds premium commercial vehicles for sale in the U.S., Canada, Mexico, and Australia, and for worldwide export; Peterbilt, which designs, manufactures, and distributes premium commercial vehicles in the US and Canada; and DAF Trucks, which manufactures trucks in the Netherlands, Belgium, Brazil, and the United Kingdom for sale throughout Europe and for export to Asia, Africa, and North and South America. PACCAR Parts operates a global network of parts distribution centers, offering aftermarket support. PACCAR Financial Services provides finance, lease, and insurance services to dealers and customers in numerous countries, managing a significant portfolio of trucks and trailers. Environmental responsibility is a core value for PACCAR, which consistently develops new programs to protect the environment and has set ambitious goals for emission reduction and fuel efficiency. The company is also involved in developing advanced technologies, including aerodynamic truck designs, hydrogen-fuel-cell powered trucks, and self-driving technologies in partnership with companies like NVIDIA.
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