Junior IT Support Engineer

About the Role

At Intercomp Pro, our Enterprise Services team provides IT support and managed services to businesses across Malta, ensuring their systems remain reliable, secure and efficient.

We are looking for a motivated and customer-focused Junior IT Support Engineer to join our growing team.

This is an excellent opportunity for someone looking to develop their career in IT, gain hands-on experience across a variety of technologies and client environments, and work alongside experienced engineers who will support their technical development and professional certifications.

Key Responsibilities

• Act as a first point of contact for clients, providing technical support via telephone, email, remote sessions and on-site visits.
• Log, categorise, prioritise and resolve support requests in accordance with agreed Service Level Agreements (SLAs).
• Take ownership of assigned tickets, ensuring timely updates, clear communication and appropriate escalation when necessary.
• Diagnose and troubleshoot hardware, software, operating system and connectivity issues.
• Install, configure and maintain desktops, laptops, printers and other IT peripherals across Windows and macOS environments.
• Provide day-to-day Microsoft 365 administration and support, including user management, Exchange Online, Teams, licensing, MFA, Entra ID and basic Intune administration.
• Assist senior engineers with the maintenance and troubleshooting of servers, network infrastructure, firewalls, wireless networks and backup systems.
• Follow established technical procedures, security policies and client-specific requirements.
• Maintain accurate ticket records, technical documentation and knowledge base articles.
• Collaborate with colleagues to ensure effective incident resolution and a consistent standard of customer service.
• Participate in the out-of-hours support rota once adequately trained and authorised.

Requirements

• An IT-related diploma, qualification or practical experience.
• Good working knowledge of Microsoft Windows, PC hardware, troubleshooting and Microsoft 365 applications.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP and wireless networking.
• Strong analytical and problem-solving skills, with a willingness to investigate and learn.
• Excellent communication and interpersonal skills, with the ability to explain technical matters clearly to non-technical users.
• A customer-focused attitude, demonstrating professionalism, patience and accountability.
• Good organisational skills and the ability to manage multiple support requests across different client environments.
• Ability to work both independently and collaboratively within a team.
• A valid driving licence.

Desirable Skills and Experience

• Industry certifications such as CompTIA A+, Network+, Microsoft MS-900 or MD-102.
• Previous experience working within a Managed Service Provider (MSP) or IT services organisation.
• Familiarity with Active Directory, Microsoft Entra ID and O365.
• Exposure to virtualisation platforms such as VMware or Hyper-V.
• Basic knowledge of Fortinet firewalls, Ruckus networking equipment and Dell server infrastructure.
• Familiarity with backup solutions such as Veeam.

What We Offer

• The opportunity to work with a diverse range of clients, technologies and IT environments.
• Practical experience and mentoring from experienced IT professionals.
• Opportunities for continuous learning, technical training and professional certification.
• A collaborative and supportive team environment.
• Career development opportunities within our Enterprise Services team.

Interested in joining us?

If you are passionate about technology, enjoy solving problems and want to build a career in IT managed services, we would like to hear from you.