IT Technician Fab Support

Job Description

Fab IT Support is a specialized IT function embedded within a semiconductor manufacturing facility. Unlike traditional corporate IT, Fab IT bridges enterprise IT infrastructure with highly automated cleanroom production systems. Its primary role is to ensure continuous system availability and production uptime, as even minutes of downtime can significantly impact operations and costs.

Responsibilities

• Hardware Deployment: Install, configure and provision new computers in the FAB in accordance with established standards and best practices.
• Cleanroom Compliance: Maintain, upgrade and troubleshoot IT hardware (desktops, terminals, printers, scanning devices, and HMIs) within cleanroom environments while adhering to strict contamination, safety and gowning protocols
• Critical Incident Response: Provide immediate, high-priority troubleshooting for production-critical systems to ensure uninterrupted 24/7 assembly line and wafer-processing operations.
• ITIL Service Operations: Manage incidents, service requests and hardware lifecycle tickets using ITSM platforms like Jira Service Management, ServiceNow or Remedy
• Asset Tracking: Maintain accurate IT inventory and hardware lifecycle records for all endpoints deployed across the cleanroom and sub-fab areas.
• Server Operations: Monitor server performance, capacity and health; ensure uptime, availability, and optimal performance.