General Purpose:
Assists in administering all daily operations including, but not limited to: facilitating sales, assisting with merchandise, operating POS system, managing handicap and tee sheet applications, acts as ranger, starter, guest relations, outside service or golf shop shifts.
Essential Duties:
- Administers all point of sales application revisions and needs as it applies to green fee sales, merchandise sales, and member/guest billing. Coordinates with Accounting Departments all policy and procedure revisions, updates, and implementation.
- Reconciles daily tee sheets, performs check-in, and receives payments from members and guests. Resolves discrepancies as it applies to duplicate charges and over or under payment. Track all force posts and no show charges as applicable.
- Initiates and promote all club golf activities.
- Creates lesson plans and provides both individual and group instruction.
- Maintains a clean, orderly, and well-stocked golf shop. Assists retail buyer with procurement and merchandise and shop assistants with merchandising and sales.
- Full Execution of all member games, member tournaments and outside events.
- Monitors all members’ scores, reports handicapping to USGA and bills members.
- Assists the Manager in interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining maintenance associates; addressing complaints and resolving problems.
- Assists in the management of department members that may include, but is not limited to: Starters, Player Assistants, and Guest Services Attendants.
- Ensures that effective orientation and training are given to each new associate. Assists in developing ongoing training programs.
- Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
- Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
- Conducts staff meetings with subordinates.
- Incorporates safe work practices in job performance.
- Regular and reliable attendance.
- Performs other duties as required.
Education/Experience Required:
- Associate’s degree (AA); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- 2 or more years in the golf industry
- PGA Member Preferred or Level II grad
- The willingness to learn and take on new tasks
- Excellent verbal and written skills
- Detail oriented
- Passion for executing tournaments and events
- Experience with the merchandise concessions (receiving, displaying, selling, managing par levels, special order and physical inventories) (required)
- Experience with JONAS (helpful)
- Experience with Golf Genius Tournament Software (required)
- Experience with Foresight Sports GC Quad (helpful)
Physical Demands:
Regularly stands, walks and sits. Occasionally climbs or balances; stoops, kneels, crawls or crouches. Frequently uses hands; reaches with hands and arms. Frequently talks or hears; tastes or smells. Occasionally lifts up to 50 pounds.
Environment/Noise:
Occasionally works in wet or humid conditions (non-weather). Frequently works in outdoor weather conditions. Noise level is moderate.
Job Knowledge, Skill, and Ability Preferences:
- Ability to read and speak English is required in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
- Knowledge of Microsoft Office applications.
- Experience with computerized POS and tee time system.
Compensation: Salary commensurate with experience and qualifications.
Benefits
- Work/Life Balance
- Health/Vision/Dental Insurance
- Playing and Practice Privileges
- PGA Dues Paid
- Meal Allowance
- Paid Time Off
- Sick Leave
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
