Company Overview
Westwood Residential is a full-service real estate organization specializing in the development, acquisition, and management of multifamily properties. With a commitment to providing personalized attention and extensive industry expertise, we deliver comprehensive services ranging from consulting to property management.
Summary
We are seeking a Leasing Agent to join our team at Westwood Residential. In this role, you will play a vital part in our leasing operations, helping prospective tenants find their ideal homes while ensuring compliance with Fair Housing regulations. Your contributions will directly impact our mission of delivering exceptional living experiences.
Supervisor: Property Manager (in the case of a manager's absence, the Assistant Manager-Operations will make final decisions).
Hours: 40 hours per week *Workweek will include Saturdays and may exceed the standard 40 hours.
Payroll Status: Non-Exempt
Required Qualifications:
High School Graduate or Equivalent Training | Valid driver’s license | Service industry experience
Ability to do essential functions | Understand and carry out oral instructions | Read and carry out written instructions
Essential Functions:
Leasing - Make sure that models are open and show units are selected and clean/walked, all common areas are open and clean, refreshments ready, golf carts ready and clean, desks stocked with supplies necessary to lease apartments prior to the office opening daily. Turn phones off service prior to the office opening and make sure messages are returned promptly.
Unit & Property Readiness – Walk vacant/show units regularly, and touch up clean accordingly utilizing a sparkle bucket. Touch up cleaning and wipe downs could include vacuuming, and removal of trash in show units and common areas.
Marketing - Assist the Assistant Manager in the completion of the weekly market study. Must also gain comprehensive knowledge of market, especially direct competition, and bring to the attention of the Manager any new property developments in the market. Update property website and other marketing and leasing websites weekly. Maintain and post to social media accounts weekly and review for accuracy.
Administrative - Verify rental applications, prepare the new resident’s move-in packets and lease paperwork in a timely manner. Walk make-readies before units are moved in. Answer phones promptly and check messages throughout the day as well as respond to residents and prospects through the CRM platform, Knock, if appicable, and any emails. Responsible for filing and Doc Management uploads.
Resident/Prospect Relations - Greet and qualify prospective residents. Professionally describe and demonstrate property features to generate an acceptable sales closing ratio. Must present fresh, professional and well-groomed appearance. Must be able to respond to requests from residents as well as following up on service requests to ensure that each was completed to the resident’s satisfaction and in a timely manner.
Managerial - Must be able to represent Manager and Assistant Managers in their absence with decision-making capabilities. Must be able to exercise good judgment.
General Items:
Skill in using standard office equipment including telephones, the Internet, andphotocopying equipment. Must also demonstrate the ability to perform basic computer data entry functions. Must be energetic, organized and service oriented. Ability to meet deadlines. Skill in attention to detail. Follow all safety procedures and notify supervisor of safety hazards. Must maintain and pass assigned Learning Management System classes.
Related Job Duties:
Inspect clubhouse, models and show units daily, notify manager or maintenance if grounds or common areas are not acceptable, verify rental applications, prepare move-in packets and lease paperwork; handle resident problems, plan and oversee resident parties, and deliver notices to residents on occasion.
Physical Functions:
Standing, walking, climbing, talking, hearing, seeing, writing, driving and ability to withstand normal environmental conditions both inside and out throughout the year.
NOTE: The above job description is intended to describe the duties in general terms anddoes not necessarily describe all functions.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
