Ascend Disability is a young law firm headquartered in Fort Worth, Texas. We planted our roots in New Orleans, and opened our doors in August of 2013. Our reach extends to more and more people every day, as we constantly search for the tired, the needy, and the downtrodden. If you are amazing enough to become part of our team, you will have the opportunity to change lives every day, and to create opportunity for you and your family.
Our law firm is looking to add a talented, driven, results-oriented, amazing Intake Specialist to our team. The position involves working on the phone and speaking with potential clients for much of the day. Excellent communication is absolutely critical to your success in this very important position. If you do not like being on the phone or speaking with people who are having a tough day, you probably will not be happy doing this job. You must be an empathetic communicator, as most of our potential clients are going through hard times. A friendly demeanor is necessary to remind them that they are not alone in their struggles, and that—should they choose our firm—they will be treated with the utmost dignity, respect, and professionalism. This position is at the very top of our client service funnel that turns potential clients into winning cases. As such, it is one of the most mission-critical, hands-on jobs in the firm.
This is a perfect opportunity for someone with Call Center, Sales, Legal Assistant, or Paralegal experience to make a change. You must be comfortable bragging a little bit about the excellent job that we do for our clients. A little sales experience does not hurt. However, we do not sell a bill of goods. We sell results, and you need to be able to explain why our firm is the best choice for potential clients. That part of the job is the easy part, because we are really good at what we do!
Our Firm
Ascend Disability is a young law firm headquartered in Fort Worth, Texas. We planted our roots in New Orleans, and opened our doors in August of 2013. Our reach extends to more and more people every day, as we constantly search for the tired, the needy, and the downtrodden. If you are amazing enough to become part of our team, you will have the opportunity to change lives every day, and to create opportunity for you and your family.
Responsibilities
· Remember to never take yourself too seriously.
· Field incoming phone calls from prospective clients.
· Use our lead management system to actively contact potential clients who have submitted information from our web forms and other sources seeking information.
· Send, receive, and follow up on paperwork sent to potential clients who wish to retain our services.
· Schedule appointments for our new clients using our scheduling software.
· Remind potential clients that they are in great hands.
· Listen to potential clients’ stories as if you were right there with them.
· Protect potential clients’ information as you would your own, maintaining the utmost level of privacy.
· Constantly seek to improve your position by creating efficiency and implementing new ideas.
· Wake up every day with the understanding that our organizational success and our client service starts with you.
If you are tired of the corporate grind, this is an incredible opportunity to make a change and work for a small but growing law firm. By getting in on the ground level, you will be able to chart your own path, as we continue to grow and add more positions. You will have the chance to work in an environment where office politics, gossip, and laziness are not tolerated. Rest assured that—once you are part of our team—you will be surrounded by excellent, supportive people, and you will be given the opportunity to shine.
Anti-Discrimination Policy (Cases in which we do not discriminate)
Ascend Disability Lawyers, LLC is an equal opportunity employer. We do not discriminate and will take all appropriate measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, or sex.
Discrimination Policy (Cases in which we affirmatively discriminate)
However, there are some exceptions. We do discriminate against people who fit any of the following descriptive terms: arrogant, mean-spirited, hateful, rude, self-centered, condescending, inconsiderate, intolerant, greedy, or who otherwise would undermine our culture of teamwork, hard work, support, and operational excellence. While we value people of all shades of skin color, from pasty white, to sandy brown, to dark black, and every shade in between, we do tend to stay away from purple people. They unnerve us.
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
