Position Description
We are hiring a Shipping Logistics Coordinator. The Shipping Logistics Coordinator will provide excellent customer service to internal and external customers by facilitating the accurate and timely shipment and delivery of products and materials.
At FUJIFILM Irvine Scientific, we turn curiosity into breakthroughs that advance the field of life sciences. By offering a comprehensive portfolio of products and services in cell culture media, discovery research reagents, recombinant growth factors and proteins, fine chemicals, and critical assay materials, we partner with the brightest minds in biotech and pharma to tackle the world’s biggest health challenges.
Imagine being part of a team that enables life-changing discoveries like new vaccines, therapies, and advancements in regenerative medicine. Our culture fosters curiosity, collaboration, and innovation, and we pride ourselves on delivering unparalleled quality and service to our partners. If you’re ready to make an impact, your future belongs with us at FUJIFILM Irvine Scientific.
Our headquarters in Santa Ana, California, is surrounded by world-class schools, lush parks, and scenic beaches like Laguna and Huntington, making it an ideal place to live, work, and explore. With additional campuses across the US, Europe, China, and Japan, we offer opportunities to make a difference worldwide.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers
Responsibilities
- Schedules and monitors pickup, delivery, and distribution of products and materials.
- Assesses order and shipping status, and provides communication to other departments as required.
- Coordinates shipment cancellations and changes.
- Supports customer service and shipping departments to ensure documentation, packaging, and other customer requirements are noted and completed as necessary.
- Ensures tracking and tracing of shipments to international and domestic destinations, expediting orders when necessary.
- Ensures that excellent communication and support is provided to internal departments and to customers, including support for complaint investigation and resolution.
- Provides freight quote estimates as requested by sales, customer service, or shipping personnel.
- Supports Accounting to ensure accurate freight invoicing.
- Reports routinely against objectives and established KPIs.
- Manages the completion, organization, and maintenance of all transactions, paperwork, reports, records, and documentation to meet compliance standards and business requirements.
- Files insurance and carrier claims related to shipping activities.
- Reviews freight, carrier, and 3PL invoices for accuracy of charges and account coding.
- Evaluates freight or inventory costs associated with transit times to ensure that costs are appropriate.
- Evaluates and implements procedures within his/her responsibility for excellent service, better efficiency, cost reduction, and improved company reputation.
Required Skills/Education
- College graduate preferred with degree in supply chain management, business, operations management, or related field;
- High School Diploma (or equivalent) and relevant experience may be substituted for a degree.
- 2-4+ years of related experience in a shipping logistics role with international responsibilities (import/export).
- Experience in life science, biopharma, or related industry is preferred.
- Experience supporting operations in a multi-site, multinational manufacturing environment is desired.
- Knowledge of operational procedures regarding distribution logistics, such as air and ocean shipping, cross docking, import/export and related documentation, freight forwarders, LSPs/3PLs, etc.
- Knowledge of supply chain, including common obstacles and effective solutions / alternatives.
- Knowledge of Good Manufacturing Practices (GMP) requirements, with emphasis on finished goods inventory control and transportation.
- Knowledge of cold chain packaging and logistics.
- Experience with pharma and/or medical device shipping and export highly desired.
- Strong communication and interpersonal skills.
- Excellent organizational skills.
- Strong customer service experience.
- Experience with Email, Word, Excel.
- Experience with ERP, CRM, and similar enterprise business systems.
- Ability to speak, read, and write in English.
- Good verbal and written communication skills.
- Medical, Dental, Vision
- Life Insurance
- 401k
- Paid Time Off
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