Luxury Retail Concession Manager

Position title: Luxury Retail Concession Manager

Department: Retail Sales - Concessions

Reports to: Retail Director

Employment status: Full Time

FLSA status: Exempt

La Maison Longchamp

Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp’s team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development.

Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates.

Job Summary: The Longchamp Concession Manager oversees all aspects of running a profitable business on their concession shop floor, within our partner department stores (i.e., Nordstrom and Bloomingdales). The Concession Manager ensures the success of their team in all aspects of clientelling and sales, operations, professional development, merchandise presentation and merchandise assortment. The Concession Manager also liaises with their respective department store’s Store Director to ensure team alignment and an understanding of/compliance with all applicable protocols and policies. This position reports directly to Longchamp’s Retail Director.

Essential Duties & Responsibilities:

Leadership Responsibilities:

• Perform supervisory responsibilities including planning, assigning, and directing work; reviewing performance; rewarding and coaching employees; addressing complaints and resolving problems.
• Partner with Human Resources in recruiting, hiring and addressing various employee relation issues.
• Assign sales teams daily tasks and goals. Ensure proper completion through follow-up and coaching as needed.
• Complete weekly sales reporting, making suggestions and implementing adjustments to required areas.
• Train and develop shop associates in all aspects of the business; direct and monitor training and professional development.
• Partner as needed with the Warehouse Distribution Center, Customer Service Manager, Customer Service, other internal Concession/Store Managers, and France regarding shipping & delivery information.
• Review department/shop trends and recommend and initiates changes for maximizing goals and objectives.
• Any other tasks or responsibilities necessary, as instructed by the Retail Director.

Sales and Customer Service Responsibilities:

• Ensures consistently high standards of customer service through effective staff planning*, monitoring of training programs and timely communication of advertising special events.
• Provides each guest with outstanding customer service by greeting and offering water/espresso to each client, and demonstrating both brand and product knowledge
• Accomplishes sales and profitability goals for the shop through effective use of short and long-range planning, expense management and inventory control.
• Reviews shop trends and recommends/initiates changes for maximizing goals and objectives.
• Develops and maintains client books; teaches team members how to develop and maintain their own client books.
• Prepares for sales, activation events, and inventory periods.
• Gift wraps and bags items for customers; occasionally mail or arrange delivery for special-order items.
• Perform all POS transactions (including Cegid, Longchamp’s POS, and each respective department store’s POS) proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers’ checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with each POS’ manual guidelines.
• Properly prepare and send shipments; properly receive and check shipments.

Front & Back of House Operations:

• Ensure sales floor is merchandised appropriately and adequately stocked.
• Maintain an awareness of all product knowledge, information, and merchandise sales, etc.
• Oversee all concession floor moves/renovations, window displays, merchandise presentation or sales/event set-up and partners with the Visual Identity team to ensure compliance with seasonal standards.
• Tag merchandise as needed (not only during sales periods).
• Identifies computer price changes and errors and communicates to corporate Buying team immediately.
• Firm control over shrink and expenses.
• Stays updated on new items, shop promotions, and policies.
• Keeps the sales floor and stockroom clean and practices the highest standards of general housekeeping.

Minimum Qualifications:

• This job requires a minimum of a High School Diploma (or GED) and either a degree in Retail, Fashion or related field or equivalent work experience.
• Minimum 5+ years of luxury retail, boutique or sales related work experience.
• At least 2+ years of supervisory experience, which has included: staff supervision, scheduling, training, merchandising, inventory, shrink control, budget management and goal setting.
• Understanding of inventory, customer’s sales experience and merchandising.
• Proficient with various systems, including point-of-sale programs (CEGID) and UPS.
• Working knowledge of Microsoft Excel, Outlook, and Microsoft Word.

Knowledge, Skills and Abilities:

• This job requires customary and regular independent judgment and discretionary powers in the day-to-day performance of job duties that ensures that company policies are fulfilled.
• Familiar with retail business operations.
• Proven communication and leadership skills.
• Speaks clearly so listeners can understand.
• Great interpersonal skills and ability to build long-term relationships, both internally and externally.
• Organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
• Ability to process information/merchandise through computer system and POS register system.
• Ability to read, count and write to accurately complete all documentation.
• Ability to operate and use all equipment necessary to run the shop.
• Ability to work varied hours/days as business dictates.
• Strong written and verbal communication skills.

Physical/Mental Requirements & Working Conditions:

• Moderate Work: Exerting up to 50 pounds of force occasionally, and/or up to 10-20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Listens to others, understands, and asks questions.
• Can confidently express ideas clearly when speaking and/or writing.
• Can read and understand work-related materials.

The visual acuity requirements including color, depth perception, and field of vision:

• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

The conditions the worker will be subject to in this position:

• The worker is subject to both environmental conditions: Activities occur inside and outside.
• With the exception of Concession locations where the partner department shop generates the team schedule, i.e., Bloomingdale’s 59th St.

Benefits Offered:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Supplemental Life Insurance
• Accident Insurance
• Company-Paid Short-Term and Long-Term Disability Insurance
• Maternity and Paternity Leave
• Pet Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Gym Membership Reimbursement