Description
Fortis Property Management Job Description
Job Title: Maintenance Supervisor
Weekly Hours: 40
Department: Maintenance
Prepared by: Human Resources
Reports to: Community Manager
Position Overview:
The Maintenance Supervisor is responsible for all on-site maintenance operations at 500 Fifth Apartments, a mid-rise community in Downtown Nashville featuring 170 residential units across 9 floors.
This role is ideal for a hands-on, experienced maintenance professional with strong leadership skills and a commitment to maintaining high standards in curb appeal, unit readiness, resident service, and overall asset preservation.
Why work for us?
Here, you don't work for us, you work with us. At Fortis, our success is the result of people like you filling out job applications like this. From your first day in the office, you are a Fortis team member. We pride ourselves on employing thoughtful, innovative, and outgoing people, just like you.
And we put our money where our mouth is; we take care of our team. We maintain a competitive commission and bonus structure to recognize your hard work, we guarantee paid time off, and we provide employee rental discounts on our properties because we know that your family at home is and should be your first priority. We also promote internal advancement to further your life in our Fortis family because we believe that our leaders of tomorrow come from the workers of today
Principal Duties and Responsibilities (Essential Functions**):
You work alongside a team of leasing agents in the office and maintenance technicians and groundskeepers. All under the direction of your property/community manager. There, your contribution to the team is specifically:
Under the direction of the Community Manager they are responsible for:
Financial
Achieve budgeted maintenance expenses
Assist in the achievement of the annual budget plan
Make recommendations to the Community manager in regards to the purchasing of supplies and equipment
Facility Management
Physical condition of the community, including the condition of vacant apartments
Advise the Community Manager of maintenance problems and solutions
Ensure all work orders are completed in a timely fashion
Provide same day services on work orders
Walk the community daily noting needed repairs
Knowledge of all utility cut offs
Establish and maintain preventive maintenance program
Carefully monitor turnover trends
Daily communication with the Community Manager to discuss progress, follow-up, or complications regarding maintenance activities
Participate in the development and implementation of an ongoing property maintenance and improvement plan
Produce timely turns on vacant units
Assume emergency on-call duty status as scheduled by yourself and the manager
Maintain maintenance shop
Tenant Relations
Provide superior customer service
Follow up on work orders to ensure the highest quality of customer satisfaction
Risk Management adherence to ensure resident, associate, and visitor safety as well as property safety
Staff Relations and Administration
Maintain a professional image and attitude and expect the same from all maintenance associates
Adherence to and proper implementation of all Fortis Properties Management policies and procedures
Assign daily work duties to service staff
Schedule on call maintenance coverage, in partnership with the manager
Knowledge of and adherence to the following:
- Fair Housing policies and procedures
- ADA, OSHA, and EPA policies and procedures
Other duties as needed or required
Supervision Received:
The Maintenance Supervisor will report to the Community Manager and/or Assistant Manager.
Supervision Exercised:
The Maintenance Supervisor will oversee all on-site maintenance associates and all outside contractors employed by Fortis Property Management and who work at the community in a maintenance related capacity
Qualifications & Skills:
Education
- High School graduate or equivalent
- Vocational/Technical school and/or college
- Continuing Education
Experience
- 2-3 years prior property maintenance experience or related field
- 2 years supervisory experience
Special Skills
- HVAC Certification
- General property operations
- Certification and/or proven aptitude in the repair of HVAC systems, appliances, plumbing, and electrical systems
- Pool care and/or CPO license where applicable
- Equipment/Irrigation and Electronic Access Gate repair
- Strong communication skills both orally and written
- Good decision making ability
- Professional image
- Leadership skills
This Property Management Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
Experience
- 2-3 years prior property maintenance experience or related field
- 2 years supervisory experience
