The Market Manager (MM) reports directly to the Regional Vice President (RVP), Regional Director (RD) or District Manager (DM) and typically has responsibility for 3-6 practices within a designated geography. The MM is responsible for the delivery of our shared Key Performance Indicators (The Acuity Way) and our Customer Service Model (S.E.R.V.E.). Additionally, the MM is responsible for the implementation of key programs for our store teams that balance driving top line sales while protecting bottom line profitability.
AEG’s philosophy is to drive results through an emphasis on TALENT. The MM is responsible for creating a “Culture of Talent” within the Market that includes: a) Recruitment of top leaders, b) Building a bench of next level leaders, c) Coaching & Developing store level leaders to build strong cohesive store/market teams, d) Collaborating with diverse groups within AEG (e.g. Doctors, Supply Chain, IT, HR, Dallas Service Center) and e) Modeling AEG’s Core: People First, Collaboration, Entrepreneurial Spirit, Focus and Accountability.
- Builds Plans to deliver profitable market sales measured by our Acuity Way focuses
- Ensures the delivery of our S.E.R.V.E. model and Net Promoter Score
- Ensures the practice manager and the OD’s have a strong working relationship through regular co-planning and builds strong relationships with our P.C. Doctors
- Proactively recruit, hire, train, develop, motivate and retain top talent
- Helps lead the Integration of newly acquired businesses and assists with plugging them into the AEG common platform – Acuity Way, Lab, Acuity HD Lenses, Warranty, Labor Scheduling, People, Accounting, IT, Managed Care, etc.
- Ensures all operating policies and procedures are followed at the highest level to include merchandising, store presentation, timely and accurate completion of all sales transactions, and utilization of all sales strategies and resources
- Execution of inventory management, controls loss prevention and discounting policies
- May be asked to aid with Operations related projects not listed in this description
- College degree is preferred and/or a strong track record of achievement in multi-store Store Operations
- Optical industry experience is preferred but not required
- Effectively collaborates, gains alignment and leads multiple brands across the organization
- Works well under pressure, meets deadlines, is very organized and responsive
- Operates well in ambiguity and uses sound judgement
- Strong people/communication and development skills
- Ability to Travel 50-75% of the time.
Benefits
- 401(k) with Match
- Medical/Dental/Life/STD/LTD
- Vision Service Plan
- Employee Vision Discount Program
- HSA/FSA
- PTO
- Paid Holidays
*Benefits applicable to full Time Employees only.
Physical Demands
- This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
